What are the responsibilities and job description for the Sr. UX Researcher position at Knock?
We’d love you to bring:
- Excellent verbal, and written communication skills. You pride yourself on sharing and evangelizing research findings clearly and compellingly to diverse audiences, including executives.
- Experience planning and executing a full-cycle research program from early strategic direction through post-release validation in an agile development process
- A passion for translating research questions into clear research strategy and plans
- Courage. You recognize that impactful change requires understanding not only of the product but of the organization and culture. You’re not afraid to dive into research on complex experiences with a broad base of users.
- Extensive experience implementing and continuously improving UX metrics
- A strong background in conducting usability studies
- Knowledge of the latest UI/UX standards, research trends, design best practices, and technologies
- Experience balancing user needs with business needs to ensure we deliver the best experiences for our customers while doing the right thing for the business
- The ability to adjust the level of depth and time spent in research to deliver on projects of varying sizes
- A desire to learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
- Education: High school or equivalent
- Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
- Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
- We encourage you to apply even if you don’t have every listed requirement
As a Sr. UX Researcher, you will:
Help cross-functional teams across the company understand our core user needs. You’ll play a critical role in creating useful, usable, and delightful products. You’ll work with stakeholders across functions and levels and have an impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, logs analysis, and online experiments (A/B testing).
You thrive on collaborating with others and have a deep passion for creating world-class products that genuinely meet the customer's needs. You have a drive for synthesizing and sharing results, and the ability to be flexible and pivot quickly. You have a thorough understanding of qualitative research concepts and can work with minimal direction to quickly deliver high-quality outputs.
At Knock, we have fun, we move fast, we celebrate & support our fellow teammates, and we live by our POPSICLE values. We encourage you to apply even if you don’t have every listed requirement.