Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government. Our services include:
Enterprise Information Technology; Logistics; Education; Program Management
Title: System Administrator - Buffalo, New York
Locations: Buffalo Passport Agency
Required clearance: Secret (Active)
Work Status: US Citizen
Estimated Contract Duration: Base year 6 (1 - year options)
Experience/Education: Bachelor's degree and 2 to 4 years of Systems Administrator experience in a Windows-based environment or high school diploma/equivalent and 6 years of professional IT support experience.
Certifications: CompTIA A , Network , and/or Security Certifications
Shift: 1st Shift (8:00 am - 4:00 pm)
KMI is seeking a Systems Administrator to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
The ideal candidate will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities.
The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested. The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.
Preferred Qualifications: Strong Systems Administrator experience in a Windows-based environment Knowledge and understanding of Cisco switching and routing technologies Experience with ServiceNow or Remedy Ticket Management System
Benefits we provide
At Knowledge Management, we care about every team member and offer a positive culture, competitive compensation, and a comprehensive benefits package including:
Medical Insurance, Dental Insurance, Vision Insurance, Short/Long Term Disability Insurance, Group Term Life Insurance, 401k Retirement Plan, 11 Paid Federal Holidays, 80 hours paid vacation leave, 40 hours paid sick leave
Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
COVID-19 Vaccination Requirement. Subject to applicable law, all prospective hires will be required to provide proof of COVID-19 vaccination (fully vaccinated) as a condition of employment. Reasonable accommodations based on medical proof or religious beliefs will be considered.
E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.
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