What are the responsibilities and job description for the Enrollment Specialist position at Koala Health, Inc.?
Koala Health is a pet health company focused on simplifying the healthcare experience for pet parents. We make it easy to shop for your pet’s medications and health related products on our e-commerce website and we dispense and ship those products in our custom pouch packaging. Our mission is to create a delightful experience for both pets and their owners.
We are hiring full-time Enrollment Advisors to manage potential B2B customer queries and interactions. You will also be asked to help process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for potential customers and properly explain Koala’s value proposition.
CORE RESPONSIBILITIES:
- Reach out to potential B2B partners and customers over the phone and email
- Manage both inbound and outbound calls and emails
- Proactively identify solutions to questions our potential customers have regarding the value of Koala’s unique service
- Take a hands-on approach to resolving every issue, owning it from start to finish
- Provide a best-in-class experience for our prospects while working in a fast-paced environment
- Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
BASIC QUALIFICATIONS:
- High school diploma or equivalent
- 6 months of professional experience working with computer and web based tools
- 1 years of sales/enrollment experience or B2B sales experience
- Ability to work 7am - 3pm MT, Monday - Friday
- Excellent communication skills (spoken and written)
- Utah resident able to attend in-office training in Sandy, UT
VIRTUAL REQUIREMENTS:
- Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 20 mbps download and 10 mbps upload contracted speed
- Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours
PREFERRED QUALIFICATIONS
- 2 years of relevant phone or email customer acquisition experience
- 1 years experience working virtually
- Experience working in Veterinary/Pet care
- Demonstrated ability to work as a team member
- Animal lover - Not required, but definitely a plus
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