What are the responsibilities and job description for the Retail Associate position at KOHLS?
At Kohl’s Stores, you’ll belong to a team that accepts everyone, works hard to help each other succeed, and takes the time to celebrate their wins. Why Kohl’s? -Teamwork Culture: Enjoy a culture where we’re all in it together. -Shift Flexibility: Enjoy flexible shifts that fit your busy schedule with availability to work days, nights, and weekends required. We’ll work with you! -Associate Discount: Earn a 15% associate discount plus stackable coupons for all your holiday gift shopping! -Leaders Who Care: Be supported by leaders who know you, listen and help you succeed. -Top National Brands: We carry the top brands you know and love.
ACCOUNTABILITIES
“Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
Able to learn and adapt to current technology to assist customer needs
Delivers the highest level of customer service through effective problem solving
Solicits, opens and activates Kohl’s Charge applications and loyalty programs
Ensures that all cash handling procedures are done in accordance to policy and procedure
Complete transactions accurately and efficiently while engaging customers
Flexible and willing to cross-train and work in other areas of the store, as needed
QUALIFICATIONS
REQUIRED
Ability to lift 50 pounds on an occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
Adherence to Kohl's policy and procedures
Regular attendance
Effective verbal and written communication skills
Basic math and reading skills, legible handwriting and attention to detail
Ability to work as part of a team and interact effectively with others
PREFERRED
Prior retail experience
Comfortable with the use of technology consistently while performing the required tasks