HR Coordinator

POSITION RESPONSIBILITIES:

• Redirect HR related calls or distribute correspondence to the appropriate team member
• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
• Collaborates with other departments or functions (payroll, benefits etc.)
• Support the recruitment/hiring process
• Perform orientations, onboarding and update records with new hires
• Produce and submit reports on general HR activity
• Assist in ad-hoc HR projects
• Assist with day-to-day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources team
• Compile and update employee records (hard and soft copies)
• Respond to employee requests regarding human resources issues, rules, and regulations
• Organize and maintain personnel records
• Answer employees’ queries about HR-related issues
• Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules)

CUSTOMER SERVICE:

• Recognizes individual person’s (customer’s) needs and expectations.
• Interacts with peers and colleagues and all other customers with the understanding that service is our reason for existence.
• Displays a positive attitude. Responds positively to changes and demonstrates the ability to be flexible in their work environment.
• Ability and willingness to work with co-workers, customers, supervisors, other Koinonia personnel, and management. 
• Complies with the requirements of checking e-mails regularly.
• Ensure the confidentiality, security, and integrity of data and that the information is maintained and protected against loss, destruction, tampering, and unauthorized destruction or use.

WORK CHARACTERISTICS:

• Synthesizes complex or diverse information; collects and researches data to industry trends; designs appropriate workflow and procedures.
• Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Manages field demands/changes and time-sensitive demands and demonstrates the ability to deal effectively with frequent changes, delays, or unexpected events.
• After a defined period, possesses an excellent understanding of the IDD field, including regulatory compliance, services structure, reporting requirements, accreditation certification standards, and other applicable systems.

MINIMUM QUALIFICATIONS:

• BS/BA in Business Administration or relevant field; additional education in Human Resource Management will be a plus

• Working knowledge of relevant policies and regulations.

• Strong analytical skills and systems thinking.
• Well-developed communication and presentation skills.
• Hands-on experience with data analysis
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Proven experience in working in a multi-disciplinary environment

• Proven experience as an HR coordinator or relevant human resources/administrative position
• Knowledge of human resources processes and best practices
• Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
• Experience with HR databases and HRIS systems
• Ability to handle data with confidentiality