What are the responsibilities and job description for the Service Manager position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals.
- Ensure the safety of the employee and work environment.
- Develop plans to achieve department goals for quality and efficiency.
- Manage accounts receivables as defined in business plan.
- Ensure proper training is provided for the service technicians and service administration.
- Work with factory representatives to ensure warranty factory campaigns are completed.
- Enforce high work standards for quality and professional service.
- Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
- Ensure the proper tools are acquired to perform service functions.
- Ensure service goals and operating plan goals are achieved.
- Ensure company financial well being is foremost.
- Associate Degree in Diesel Technology or equivalent preferred
- 5 years experience as a technician or supervisor
- Basic hydraulic, electrical and mechanical skills
- Language Skills: Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
- Mathematical Skills: ability to compute and calculate basic math, including ratio and percentages
- Ability to deal with problems involving several concrete variables in standardized situations
- Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems
- Analytical Skills: Uses intuition and experience to complement data
- Problem Solving Skills: Identifies and resolves problems in a timely manner
- Customer Service Skills: Responds promptly to customer needs
- Oral and Written Communication Skills: Speaks and writes clearly and informatively
- Teamwork Skills: Balances team and individual responsibilities
- Planning/Organizing Skills: Prioritizes and plans work activities
- Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
- Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Quantity: Meets productivity standards; completes work in a timely manner
- Safety: Observes safety procedures; reports potentially unsafe conditions
- Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
