What are the responsibilities and job description for the Client Care/Warranty Manager position at Kootenia Homes?
Client Care/Warranty Manager
Career Level: Experienced
Education Level: 2 Year degree required
Job Overview
Kootenia Homes, a perennial top 25 Twin Cities homebuilder, is seeking a Client Care/Warranty Manager to join its growing team in Woodbury. This person will have full charge of caring for clients at closing and after move-in.
Responsibilities for Client Care/Warranty Manager
- Generally, an office position with interaction with clients.
- Oversee all aspects of the home building warranty
- Oversee the implementation of client service protocols
- Have communication with sub-contractor and Vendors regarding repairs
- Resolve complex client problems or disputes in a professional manner
- Keep records and documentation of client interactions for training purposes
Qualifications for Client Services Manager
- 3 years prior experience in customer facing roles
- Must be detailed and must have computer skills
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Pay and Benefits
- Generous pay experience
- Vacation days, Holiday pay and Paid time off
- 401(k) with matching
- Profit sharing 2021 was 10%
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Project management: 2 years (Required)
Work Location: In person
Salary : $23 - $26
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