Business Intelligence Analyst

KORE Software Hired Organization Address New York, NY Full Time

Job Posting for Business Intelligence Analyst at KORE Software

Company Summary

KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties worldwide, providing practical tools, services and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.

Role Overview

KORE Software’s Insights & Analytics Team designs, develops, and executes the standard and consultative offerings that supplement KORE Software products. Team members work with Customers to tackle organizational challenges around understanding and leveraging data to drive deeper insights into their organization.

The Insights Analyst will report to the Manager, Data Analytics and be responsible for collaborating with other members of the Insights & Analytics team.

The ideal candidate for this position will be self-motivated, able to meet deadlines, detail-oriented, data-focused, and have a strong ability to work well in a team-based setting. This includes a customer service disposition and the ability to collaborate both with internal and external teams.

This selected candidate will have a demonstrated ability to build data visualizations and the technical aptitude to grow into stronger SQL scripting skills.

Duties and Responsibilities

This position will split their time between KORE’s Pro Sports Standard product line (Ticketing & Fan Engagement, Sponsorship, KONNECT, Suites & Premium) and KORE’s Data Warehouse & Analytics Product (DWA). The expectation is this role will expand as skills and experience grow, the following is an estimated breakdown of this individual’s time be allocated in main categories of tasks:

Data Visualization

  • Help implement the data analytics vision for business decision making through Tableau dashboard design.
  • Work with the Insights & Analytics group to create optimal ways to plan, measure, and report business performance for clients.
  • Ability to engage in business strategy conversations and build appropriate reporting and solutions.
  • Design, improve, manage and deploy KORE’s standard reporting suite across product lines.

Database Management

  • Work within KORE databases and additional data sources for the creation of reports and additional business intelligence use cases.
  • Maintain and optimize operational and analytical scripts for KORE’s product lines.
  • Work closely with our success and sales organizations to understand processes, and how we help address client needs and product pain points through technical solutions.

Communication & Consultation

  • Communicate with customers via phone, email, face-to-face, and web meetings to assist and guide them through KORE’s products
  • Analyze and define tasks, data flows, and dependencies in relation to project deliverables
  • Work cross-departmentally to continue to develop KORE’s reporting products

Skill Requirements

  • 1-2 years of Tableau Desktop experience building workbooks and dashboards
  • 1-2 years professional SQL experience
  • Experience with Tableau Server, user administrative tasks are a plus
  • Strong organizational, analytical, and technical skills
  • Familiarity with the sports industry is a plus

  • A working understanding of relational databases

  • Ability to communicate professionally in both a written and verbal context with external end-users and internal colleagues
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