Job Posting for Success Technical Specialist at KORE Software
Who is KORE Software
KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties worldwide, providing practical tools, services, and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.
We operate with transparency. We communicate and act with resolute honesty, integrity and respect.
We are accountable. We take ownership in the quality of our work and can be counted on to deliver.
We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.
Success Technical Specialist
KORE Software is looking for an organized, energetic, and driven teammate to join our growing team as Success Technical Specialist. In this full-time position, you will work closely with senior members of the Success team who manage over 100 Major League team accounts, various other sports and entertainment accounts, and a growing set of brands. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry, and in utilizing the KORE product. As a Success Technical Specialist, you will master the implementation and configuration of each KORE product along with any associated best practices. From there you will work to provide comprehensive solutions designed to help clients optimize their operation and harness fan data.
Duties and Responsibilities:
Support the greater Success Team in onboarding multiple clients simultaneously.
Identify and implement efficiencies through all aspects of the onboarding process including planning, customer setup, training, and post-launch support.
Proactively create, improve and maintain customer self-help and best practice guides.
Assist in increasing adoption & product usage, while recognizing the need to solve uniquely different problems related to specific business objectives.
Investigate and solve customer questions during initial onboarding process and ongoing for existing accounts.
Effectively manage project milestones and communicate overall onboarding timelines.
Improve and maintain the use of ongoing educational resources – fostering 1:M communications leveraging best-in-class content.
Maximize efficiencies across CSX Team; allowing for more meaningful, strategic 1:1 interactions.
Optimize KORE’s onboarding experience for brands, a growing vertical in the business.
Travel to customer locations for all relevant aspects of the onboarding and training process.
1-3 years of work in product implementation, account management, consulting, or strategy roles
Previous experience at a sports/entertainment and/or SaaS/technology organization
Comfortable working in a fast-paced, collaborative environment
Outstanding oral and written communication skills
Analytical, critical thinking, and organizational skills are a must
Salesforce and/or Microsoft Dynamics experience is preferred
Familiarity with project management tools such as Trello, Monday, or Jira is preferred
What You’ll Need to Be Successful:
Extremely organized as you investigate multiple unrelated business objectives
Open-minded desire to learn, grow and adapt as your responsibilities evolve
Ability to function and contribute within a team while also having willingness to individually successfully accomplish tasks
The ability to prioritize and manage your own workload
Be a good listener; focus on building trusted relationships with customers
Effective time management with a focus on completing essential tasks critical to ensuring customer satisfaction