IT Support Technician

We are hiring an IT Systems Administrator, who thrives in a jack-of-all trades environments, to join our client's team in Addison, TX area!

What You'll Do:

• Work directly with Managed Services Provider and act as the IT escalation point


• Responds to support requests (i.e., telephone, e-mail, support-portal and personnel requests) to requests or resolve technical issues


• Prioritize tickets so to quickly resolve them in a timely manner


• Document actions during the ticket resolution


• Stay current with IT environment, changes, and updates


• Identify and escalate problem tickets and urgent situations to the proper resource


• Resolving more complex issues requiring detailed systems and applications knowledge


• Ability to perform network performance issue that effect the client base which may include working with firewall, switches, modems, and other devices.


• Keep work area and equipment room organized


• Notify manager of lack of resources


• Identify issues and suggest operational improvements


• Actively contribute to ongoing process improvement


• Ability to complete multiple simultaneous projects in a timely manner


• Provides mentoring and guidance to less experienced personnel to increase their technical knowledge and customer service skills.

Skills / Experience You Will Need:

• High School/GED ; Associates Preferred


• 3 years IT Systems Administrator experience and/or training; or equivalent combination of education and experience


• Working Knowledge of the design, installation, and support some or all aspects of LANs & WANs


• Working Knowledge of the installation & configuration routers, firewalls, switches (layer 2 & layer 3), and wireless access points for customer applications.


• Working Knowledge of corporate data center maintenance, as well as research new technologies to ensure continuous improvement.


• Provide support on all aspects of IT from desktop support to server & network administration.


• Work with vendors to ensure best-in-class solutions for company, employees, and clients.


• Experience and knowledge of virtualized solutions strongly preferred.


• Knowledge of networking standards


• Basic project management acumen


• Ability to work with IT peers, manage personnel and report to appropriate leadership

Title: IT Support Technician

Client Industry: Automotive

Location: Hybrid in Dallas/Addison, TX area

Compensation Range : $40-45/hour

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>