Client Success Team Lead

KPA exists to help companies keep their workforces safe and healthy. At the end of the day, we succeed if our clients can send their employees home at night, having not experienced the trauma of a workplace accident or an injury.    How do we do it? By offering a unique combination of software, consulting, and training that helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important—their core business.  Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for three years in a row, KPA is made up of diverse, vibrant individuals working together for the greater good.   We’re here to help our clients build safe, thriving organizations, and we’re looking for some like-minded people to help us do it. Reporting to the Client Success Team Manager, the Client Success Team Lead is responsible for hiring, coaching and managing a team of Associate Client Success Managers to drive client outcomes and engage and renew KPA’s client base. You will help the team develop their skills, look for areas of opportunity to improve our processes, and ensure a positive client experience for our KPA clients.  The Client Success Team Lead will ensure a high performing culture and lead the team to achieve all goals and success metrics, both business impact (retention) and customer impact (NPS; CSAT scores). The Client Success team is a growing organization at KPA and vital to the success of KPA.     KPA Office/Event Attendance and COVID-19 Vaccination Policy Daily office attendance is currently optional for all employees. Each office will be open for those seeking the opportunity to return to the office. Team meetings and events will be held in both KPA Offices and outside of KPA Offices where employee attendance will be expected. For all KPA office sites, events and meetings, any employee attending, even temporarily, must be fully vaccinated with at least fourteen (14) days following their final vaccine. The final vaccine is defined as a second dose for Pfizer or Moderna, or the first dose of Johnson and Johnson. About KPA For over 30 years, KPA has helped 10,000 clients achieve regulatory compliance, maintain a safe workplace, and save money.  Business Nuts and Bolts  Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.   KPA’s majority investor is a tier-one private equity firm, Providence Equity Partners, which provides -capital and expertise to accelerate growth organically and through additional acquisitions. We’re now in an exciting time of accelerated growth with the promotion of our SaaS solutions.  Honoring Our Experiences, Building Mutual Respect  At KPA, we strive to build an environment that respects our talented colleagues’ individual experiences and mutual respect for our customers and partners regardless of color, religion, ethnicity, and sexual orientation. We aim to make meaningful contributions to celebrate our differences and learn from each other, uniting in an open and accepting culture that acknowledges everyone’s physical, workplace safety, and psychological safety.   We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve. KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work and Best Midsize Places to Work by Built In Colorado for 2022.   “To be ranked so highly in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”   As a growing company KPA values its employees by supporting them with a full benefits package including: - Medical (both PPO and HDHP plans available) - Flexible Spending Account or Health Savings Account (dependent on medical plan) - Dental - Vision - Paid Time Off increasing with tenure - Paid Holidays and floating holidays - 401(k) match with immediate vesting - No-cost Basic Life and AD&D Insurance - Short- and Long-Term Disability Insurance - Employee Assistance Program - Telehealth - Pet Insurance KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io.