Drug GM Department Head

Department: MA Drug/GM
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt
 

Position Summary:

Create an outstanding customer experience by embracing the Customer 1^st strategy and inspire associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Monitor all functions, duties and activities for the Drug GM department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on their performance and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by gaining and maintaining knowledge of product sold within the department and throughout the store, to be able to respond to questions, make suggestions and locate product to ensure customers get the products they want and need.
• Offer product samples to help customers discover new items.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug GM.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, and train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying appropriate department or store manager of any items in need of repair, and notifying management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Must be 18 or older
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations

Desired Previous Job Experience:

• High school education or equivalent preferred
• Management experience preferred
• Retail/Drug GM experience
• Second language (speaking, reading and/or writing)

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: Mid-Atlantic

States: Virginia
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  VA || Roanoke || 3970 Valley Gateway Blvd || 24012 || Kroger Stores || [[mfield2]] || Drug/GM || Employee || Non-Exempt || Full-Time || None