What are the responsibilities and job description for the e-Commerce Clerk (701) position at Kroger?

Company Name: Fred Meyer
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

Initiate and complete selection process for customers' on-line orders

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

Process the orders through the point of sale (POS) system (for associates ages 18 or older)

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Scan and bag orders on the go while following all bagging standards

Communicate any substitutions or exceptions to customer's order at time of pick-up

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Learn and adapt to new and improved processes

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Ability to work without supervision

Ability to read shelf tags

Minimum 16 years of age

Basic knowledge of computers

Ability to stand for extended periods of time and walk constantly

Ability to stoop, kneel or crouch several times per hour

Desired Previous Experience/Education

Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: West

States: Idaho
Keywords:

Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy. We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: ID || Nampa || 50 2nd St S || 83651 || Fred Meyer || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None

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