Technology Supervisor

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt
Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

Additional Technology Information: 
This position is for a Kroger Technology Supervisor of Point of Sale, Self-Checkout and Fuel within the Division Technology Team in the Fred Meyer division. The person selected must be in the Portland, OR area and work out of the Fred Meyer division campus. This position will provide supervision and advanced support for Point of Sale, Self-Checkout and Fuel systems as well as all facets of infrastructure system operations within established service level guidelines. This position requires the ability to manage and execute support service request activities for all store system infrastructure for multiple stores and requires network infrastructure expertise. Knowledge of both current software and hardware support and installation is required. Must be organized and detail oriented and have excellent communication and customer service skills.

Position Summary:

Direct and supervise shift operations ensuring that work is completed within established service level guidelines. Make recommendations to management on improving processes supporting service levels. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Supervise system/facility change control outages meeting service levels expectations.
• Ensure all departmental standards and expectations are followed in supporting controls for existing systems.
• Comply with all applicable regulatory and legal requirements, and contractual agreements.
• Educate and cross train personnel assigned to his/her section to assure proficiency and adequate backup. Implements or leads efforts to train the staff as requested.
• Administer relevant facets of personnel administration including appraisals.
• Complete other assigned work, meeting agreed dates.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• 3 – 5 years experience in supporting Technology services.
• Thorough knowledge and understanding of systems, procedures, and technology/project life cycles.
• Excellent communication skills to effectively communicate information to customers and to Directors and department leadership team.
• Direct technical experience in related disciplines.
• A working knowledge of IT Service Management practices.
• Solid administrative and project management skills.

Desired Previous Job Experience

• IS related associate degree, or a bachelor degree, or related equivalent work experience in an Information Technology position.
• Experience managing Technology teams or managers.
• Experience in one of the following: Operations Analysis, Service Management Analysis, Technology Engineering.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None