What are the responsibilities and job description for the UC/VoIP Technician position at Kryptauri, Inc?
UC/VoIP Technician - Level 3
Location - Anacostia-Bolling AFB, Washington, D.C.
Clearance - TS/SCI with CI Poly
Kryptauri is looking to hire a UC/VoIP Technician to work on site at Joint Base Anacostia-Bolling in Washington, D.C. A strong work ethic and flexible attitude are critical for success in this role.
DUTIES/DESCRIPTION
- Responsible for the design and development of voice, video, radio frequency, and/or data communications networks
- Responsible for the design and development of Unified Communications systems
- Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites
- Plans network layouts and configures systems for user environments
- Analyzes network topologies and traffic and capacity requirements
- Supports the acquisition of hardware and software as well as subcontractor services as needed
- May provide technical support and troubleshooting to users
- May perform network administration duties
- Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities
- Maintains current knowledge of relevant technology as assigned
- Participates in special projects as required
- Meet with various customers to determine strategic video and telephony needs
- Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
- Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
- Provide primary and backup support in maintenance of Video and UC hardware and software
REQUIRED SKILLS
- Experience in voice and video engineering
- Design, Maintenance, Support, Deployment, Implementation, Systems Engineering
- Advanced knowledge in Cisco Unified Communications Systems
- CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR
- Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
- QoS Quality of Service
- Cisco Unity Connection
- VCS
- Streaming Video
- Tandberg and Cisco Video devices including end points and Multi-point Control Units (MCUs)
- UCCX - Cisco Unified Contact Center Express
- UCCE - Cisco Unified Customer Contact Enterprise
- CUCME - Cisco Unified Communications Manager Express
REQUIREMENTS
- Active TS/SCI clearance with CI Polygraph is required
- IAT Level II certification required, Security level certification
- Desired certifications:
- Cisco CCIE Collaboration
- CCNP Voice
- CCNA Voice
- CCVP
- Bachelor's Degree in Computer Science, Engineering, or a technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
- 10-15 years of directly related experience in network analysis and design
ABOUT KRYPTAURI - Advancing the mission
We are an award-winning provider of Enterprise IT, Mission ISR and Cybersecurity services to the US Intelligence and Defense Industry as well as state and local governments. From our roots in California’s innovation centers, we have built a specialized boutique business of technical professionals spanning the globe. Now in our 29th year of challenging the status quo, our unyielding commitment to advancing the mission and empowering our customers have stood the test of time.
Kryptauri offers wide-reaching global opportunities in the DoD, Intelligence Community and Private Sector. As a small, veteran-owned business with a family environment, we care for our people and their careers by offering best-in-class benefits, compensation, and training.
See our complete list of jobs at kryptauri.com/jobs
Kryptauri, Inc. is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time