Shift Leader (overnight)

Summary of the Shift Leader Role

Our Shift Leaders balance being a great leader with delivering WOW service to our guests. Krystal Shift Leaders understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.

Essential Responsibilities

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (People First, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)

• Communicates effectively and engages the team in regular huddles
• Empowers the team through Yes I Can
• Creates a great energy in the restaurant and sets the team up for success
• Coaches and motivates the crew
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Demonstrates commitment to goals and inspires others to deliver excellent performance

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good that guests can’t wait to come back to Krystal

• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Gets the team excited in the shift huddles
• Fixes bottlenecks and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guest in the lobby through table touches
• Leads shift by delegating duties and following up with crew members
• Takes actions to solve and celebrates guest feedback

Operations Routines

Helps maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

• Helps the General Manager execute Krystal 9 operating systems
• Uses shift tools and routines to ensure Quality, Service and Cleanliness standards are met
• Ensures accuracy of inventory, waste tracking and HACCP logs

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Krystal standards
• Must be at least 18 years old
• Available to work all shifts, weekends and holidays

Education and Experience

• Restaurant experience is preferred

Physical Demands

• Must be able to lift up to 70 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory