QuickSTAT Customer Relationship Manager

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Hillsborough branch is looking for a new QuickSTAT Customer Relationship Manager to join our Air Logistics team.

Your Role

You will manage and monitor key account Customers and ensuring compliance with all agreed company policies. You ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. You work collaboratively with operations and sales management to ensure maximum client satisfaction.

Your Responsibilities

• You develop and maintain relationships with key clients.
• Aid, assist and oversee key customers in all phases of job preparation and management.
• Run daily activity reports and maintain overall awareness of live shipments
• Complete and send client reports/ Key Performance indicators / Quarterly Business Reviews and Investigation reports in accordance with specific client requirements
• Provide shipment specific updates where required
• Escalate all client issues to the QuickSTAT management team and applicable business development account manager
• You provide out of hours client & Customer Service support as required
• Must be able to view computer monitors both at close range and distance
• Report to the Air Logistics Healthcare Operations Director
• Schedule: Standard shift between the hours of 7am-7pm (please note that this is a 24/7/365 facility and flexibility to work any shift is required.
  
  

Your Skills And Experiences

• Bachelor's degree or equivalent experience required
• 2 years of experience managing customer relations and/or accounts
• 2 years of experience working in an office environment
  
  

Good Reasons to Join

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target range for this position is between $23 and $28. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.



Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.