Guest Services Supervisor

KIMPTON BANNEKER In DC’s historic district the Banneker lies between a tree-lined avenue with a straight view down 16th Street of the White House. A blind of cool minimalism and warm tones, the Banneker’s design offers all the personal comforts of home with a highly curated selection of abstract art. The views of the neighborhood’s 18th-century architecture tempt you to explore the charm and history of the capital city. Click here for more information. THE ROLE Position: Guest Services Supervisor Reports To: Guest Services Manager, Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact. ESSENTIAL JOB FUNCTION: Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations. Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents. Communicate with the Engineering Department regarding any maintenance requests from the guests. Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests. Issues safety deposit boxes to guests when requested. Provide for a safe work environment by following all safety and security procedures and rules. Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.). Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances. DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience. Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations. Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests BENEFITS PACKAGE Competitive Salary Team Member Hotel Discount Program Uniforms Provided Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment 401k with employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.

Salary : $36,200 - $45,900