Machine Support Specialist

Machine Support Specialist

Urbandale, IA 50322

12 Months Contract on w2

Job Description:

• Promote use and improvement of Technical Information and preferred delivery channels
  • Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
  • Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution
  • Identify need for developing and authoring new solutions
  • Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
  • Participate in development and delivery of technical training material
  What Skills You Need (Required skills/experiences)
  • Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
  • Strong ability to self-learn and share product knowledge.
  • Experience reading engineering prints and schematics.
  • Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
  • Ability and willingness to travel domestically up to 25% and internationally on occasion.
  • Ability and willingness to work occasional Late shift (11:00 am - 7:30 pm) including extended and weekend hours to support seasonal volume.
  
  What Makes You Stand Out (Desired skills/experiences)
  • Knowledge or experience supporting products and their functions.
  • Knowledge or experience with AMS (Ag Management Solutions) components.
  • Knowledge or experience with the CCMS.
  
  Education
  • Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.

Disclaimer: 

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots 
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan