What are the responsibilities and job description for the Parts associate position at Kyyba?
Job title : Parts Associate (Service)Location : Grand Forks ND6 months contractEmail : leandera@kyyba.comResponsible for assisting all Distribution Business customers, technicians, and other parts personnelin securing needed parts and supplies under limited supervision.
Key Responsibilities : Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.Uses appropriate personal protective equipment.
Carries out customer parts counter duties including receiving parts calls, greeting and assistingwalk-in customers, completing all paperwork and processing it accordingly, handling cash, check,and credit card transactions.
Maintains a favourable relationship with internal and external customers by addressing their needsand issues in a timely manner.
Escalates customer issues to supervisor when needed.Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests orfinding alternatives.Utilizes various systems, catalogues, other resources, and collaborates with technicians to identify andprocure the parts in the most cost and time efficient manner.
Assists management in mentoring and developing less experienced parts personnel throughknowledge transfer, on-the-job training opportunities, or other methods.
Participates as a team member on parts department related improvement assignments and projectsas needed. May lead small, limited portions of improvement activities.
Ability to identify and act on opportunities with customers to upsell supporting products andservices, as appropriate.Performs other duties that may include managing stock levels, shipping and receiving parts,warehouse activities, inventory management related tasks, core processing, or other parts-relatedduties as assigned by management.
Qualifications and CompetenciesCompetencies : Order Processing - Demonstrates the steps necessary to manage the processing of customer ordersthrough order receipt, exception identification and resolution to ensure orders are fulfilled tocustomer requirementsOrder Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to processcustomer orders, order modifications and respond to customer queries to ensure accurate andtimely order processing and query resolution.
Communicates effectively - Developing and delivering multi-mode communications that convey aclear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet commitments.Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, highenergy, and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologiesto maintain inventory and meet customer expectations.
Optimizes work processes - Knowing the most effective and efficient processes to get things done,with a focus on continuous improvement.
Customer Support - Demonstrates how proactive customer support interactions are required at eachphase of the order life cycle to ensure customer satisfaction;
describes how customer support andthe order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.Education, Licenses, Certifications : High school diploma or certificate of completion of secondary education or equivalent experience tothe extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.This position may require licensing for compliance with export controls or sanctions regulations.
Experience : Requires significant work experience or specialized skills obtained through education, training, oron-the-job experience.
Automotive backgroundThe manager is looking to hire a parts associate role. This person should be driven and have a good attitude.
Some of the competencies the cwk should possess is listed below.
- Helping with daily inventory
- Working in shipping and receiving
- Pulling parts from shelves
- Processing parts warranty
- Receiving new parts and stocking to shelves
- Attention to detail
- Returning part cores
- Forklift experience is a plus
- Automotive experience
- Familiar with identifying parts from a diagram
Last updated : 2024-07-31
