Engagement Coordinator

POSITION: Engagement Coordinator

DIVISION: Programs- Engagement

LOCATION: North Hollywood, CA

HIRING RATE: $24.91/hourly

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With nearly 40 years of experience and 11,000 people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Engagement Coordinator will assist participants to access and obtain services to address their homeless or housing crisis. This role is responsible for direct social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection. The Engagement Coordinator will maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS, CHAMP, etc.). Performs a variety of administrative and direct service duties related to case management. This role may provide services in the LAFH service center, in the field, at Interim Housing sites and other community-based organizations.

WHAT YOU'LL DO:

• Conduct initial triage, screening and assessments using a trauma informed and harm reduction model. Schedule and perform program intakes onsite or field-base
• Develop housing plans and goals with program participants
• Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness
• Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness
• Respond to referrals and walk-in appointments daily
• Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition
• Coordinate and collaborate with community-based organizations to receive and coordinate program referrals
• Maintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
• Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports

WHAT YOU'RE SKILLED AT:

• Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues
• Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs
• Customer Services and conflict resolution skills
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Must be able to perform electronic data entry
• Strong written and verbal communication skills
• Creative problem-solving skills
• Ability to work collaboratively in a team
• Bilingual (English/Spanish) preferred

WHAT YOU'VE ACCOMPLISHED:

• At least one (1) year work history with relevant transferrable skills

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Experience

• 1 year(s): Work history with relevant transferrable skills