What are the responsibilities and job description for the Operations Lead position at L. L. Bean?
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.
Our Adirondack Outlet Store , located in Lake George New York, is currently searching for an Operations Lead to join their team.
Position Purpose: Drives business results, develops talent, and ensures delivery of the legendary L.L. Bean customer experience for assigned department(s). Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living. Primary business owner of the stock room and cash wrap; oversees all functional areas including shipment receiving and processing and transfer activity, Drives productivity standards of the team and coaches for maximum efficiency and performance.
Responsibilities:
Total Store Accountability
Aids in the achievement of all financial measures as well as area specific metrics.
Key holder serving as opening/closing Leader for the store
Acts as a Leader on Duty driving sales and service engagement by coaching Reps for improvement in the moment
May assist in the interviewing process and provide input into hiring decisions.
Contributes to Peak planning preparation and readiness.
Leverages knowledge and strengths to foster growth and development of the team
Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.
People Leadership
Leads the operation reps/service hub team in daily tasks
Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
Supports and trains associates, communicating standards and processes, company policies and procedures
Recommends adjustment to staffing levels/schedules to meet work requirements.
Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process
BOH/Service Hub Operations
Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.
Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority
Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.
Ensure the service hub is fully stocked, free of clutter, and operating effectively.
Accountable for cashier execution and efficiency with a focus on service delivery
Merchandise Handling
Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.
Education Level: 2-Year Associates Degree
Min Years of Experience: 2
Skills and Qualifications:
Strong visual merchandising acumen and experience visually merchandising departments
Strong business acumen with the ability to achieve sales and service goals
Capability to build strong partnerships and to work collaboratively to achieve goals
Proven leadership skills with the ability to develop and motivate employees
Ability to maintain a high level of enthusiasm, motivation, and a positive attitude
Established time management and organization skills
Demonstrated interpersonal, written, and verbal communication skills
Ability to work a flexible schedule including nights, weekends, and holidays
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.