Coordinator, Sales

Title: Brand Analyst, Youth To The People

Location: El Segundo, CA (hybrid)

Division: Luxury Products Division

Reports To: VP, Sales

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe, our mission is to provide our consumers with the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani and Youth To The People (YTTP).

Our YTTP group consists of high-performers and hard-workers with humble attitudes. We are a lively group that value team bonding, enthusiasm, and free thinking. We are open-minded and constantly collaborating. Our brand culture is tight-knit, fast-moving, and fun. We are a community.

What You Will Do:

L’oreal is looking for a Brand Analyst to join the Youth To The People brand. The Analyst will develop and deliver the voice of the consumer to the brands and the cross-functional teams through in-depth analysis of the Consumer Care Center consumer feedback. The Analyst will partner with key stakeholders at brand level and within CCC to foster partnership across functional groups - ensuring that CCC data is effectively shared with brand teams and CMI to allow for maximum impact to customer experience at all stages of consumer journey. Responsible for translating brand voice and ensuring CCC team embodies that voice appropriately. Develop and report on key wins for projects and regular goals based on business requirements. Facilitate onboarding new brands as required. The Analyst will be responsible for conducting a number of analyzes on different sales measures, and present conclusions and recommendations based on your findings to the team.

Job Duties and Accountabilities

• Channel Management

• Make recommendation to optimize consumer experience relevant to channels including making recommendations on new channel activation

• Develop rules of engagement in partnership with key brand stakeholders

• Develop, understand & align brand voice by channel

• Sharing consumer voice to brand

• Provides relevant consumer feedback related to all channels and understands the influence of these channels on the consumer experience

• Identifies key issues, understands why issues exist, makes recommendations for improvement and tracks results.

• Identify any gaps that could impact consumer experience and work with appropriate functional group to alleviate

• Review survey and consumer contact data, presenting actionable information to interested parties

• Creates story-telling communication to transfer data into actionable insights

• Create and sustain strong analysis of the L'Oreal USA brands insights from both offline and online data - sharing data in an impactful way as appropriate

• Is involved in brand cross-functional team to bring insights to new product development
  Regularly engage with customers in both live interaction and advocate shadowing to ensure real time understanding of consumer experience

• Ensure CCC team has all required information from brands to ensure best consumer experience across multiple channels in appropriate brand voice (including Product Information, FAQ, Consumer Response & Training).

• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in these areas in an effort to reduce disruptions in service or detract from customer satisfaction

• Supports the Consumer Care Team in ensuring optimal service levels maximizing use of resources while considering the expectations of the brand.

• Create and maintain documentation and content around process, rules of engagement, and brand voice for responsible brands

• Use BRAIN reporting capabilities to create KPI's and measure the success of corporate contacts.

• Ensure availability and effectiveness of Self-Service option available to consumer

• Advanced Excel and PowerPoint skills

• Ability to analyze consumer feedback and trends.

• Strong project and process management skills

• Ability to analyze and plan appropriately for business demands.

• Exhibit sound judgment in handling confidential matters.

• Strong strategic and critical thinking skills

• Experience with BRAIN, Cognos, Business Analyzer and other reporting tools preferred.

• Must be a self-learner who is willing to help out wherever he/she is needed.

• Experience/ interest in Market Research, Business Analysis, Consumer Experience Journey Mapping and Linguistic studies a plus.
  

What’s In It For You:

• Salary Range: $63,000 - $86,000

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

• Employee Resource Groups (Think Tanks and Innovation Squads)

• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.