What are the responsibilities and job description for the Specialist II-Deduction Resolution position at L'Oreal?
L'Oréal USA
LUXE Supply Chain
[Specialist II – Customer Care]
Job Title: Deductions Specialist
Function: Supply Chain
Division: LUXE
Location: South Brunswick
FLSA Status: Non-exempt
JOB SUMMARY
This powerful role drives changes and improvements to the supply chain by managing deduction resolutions. Facilitate these changes by working with appropriate internal and external business partners. Work to streamline internal deduction processes. Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions.
This Specialist would be responsible for the following:
This Specialist would be responsible for the following:
- Understanding lack of response from customer/field sales to enable resolution of deductions
- Ongoing issues in the business that result in deductions
- Participating/Leading customer specific process reviews and supply chain discussions
- Process improvement suggestions related to deduction processing
TASKS, DUTIES & RESPONSIBILITIES
Core Responsibilities
- Transactional and analytical skills
- Root cause analysis and investigation
- Collaboration and communication with internal and external stakeholders
- Relationship building
- Project management and leading process improvements
- Problem resolution
- Represent supply chain at variety of divisional meetings and collaborate with all sectors of the supply chain internally and externally
- Negotiation skills
Day-to-day activities
- Research numerous types of retailer deductions including, but not limited to, distribution, advertising, and returned product disputes. Determine root cause and appropriate actions for resolution
- Assist in the preparation of monthly reports for Management, maintaining the A/R system by offsetting approved charge-backs and preparing adjustments for valid deductions
- Prepare professional quality emails and spreadsheets for communicating with key customers and Sales the status of open deductions, including requests for repayment of invalid deductions
Working relationships and contacts
- Divisional sales and finance
- I&C and cash application
- Credit
- Customer Service
- Returns
- Customers and Retailers
- Distribution Center and Returns
- Transportation
JOB REQUIREMENTS
Education, Experience and Skills
- BA/BS
- Minimum 1-3 years’ experience in Supply Chain preferably with credit/financial experience
- Proficient skills in Excel, Word and Outlook
- Excellent analytical skills
- Excellent communication, interpersonal and organizational skills
- Ability to handle multiple projects simultaneously with strong attention to detail
- Enthusiasm to work in a fast paced, team oriented environment
- Flexibility to work occasional extended hours as required
- Ability to present data collected and analyzed to management and
- Dependable and reliable self-starter
- Ability to handle multiple projects simultaneously with strong attention to detail
- Detail oriented
- Ability to seek effective and efficient ways to achieve results
- Ability to build and maintain positive relationships with internal and external customers
- Ability to influence internal and external stakeholders (guideline)
- Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions
Specific Designations, Certifications or Licenses
- SAP experience is desired but not required
- LSS experience/certification is desired but not required
- Business Process Improvement experience is desired but not required
Competencies
Analytical
- ability to analyse large data sets and conduct root cause investigations
- functional (transactional) knowledge
- calculated decision making abilities
Acts with human sensitivity
- demonstrates respects
- enriches team dynamics
Interacts effectively
- listen and communicates well
- ability to influence internal and external stakeholders
Displays sensitivity to the L’Oreal Métier and demonstrates excellence
- focuses on completing work accurately and with high quality
- sets high standards of performance for self and others
Achieves results
- pursues objectives with drive
- stays proactive
- acts with integrity
Manages complexity and demonstrates entrepreneurship
- reasons from multiple perspectives
- makes decisions independently
- takes initiative
- multi-tasking
Innovation
- questions the status quo
- thinks outside of the box
- ability to implement solutions independently
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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