What are the responsibilities and job description for the IT Technician Level I position at L2 Aviation?
IT Technician Level I (On-Site Dripping Springs, TX)
SUMMARY
Under the direction of the IT Manager, the IT Technician Level I will be responsible for providing
technical assistance and support to end-users regarding computer systems, hardware, software, and
network-related issues. The primary goal of the position is to ensure efficient and effective resolution of
technical problems, improve end-user productivity, and deliver outstanding customer service. This role
requires strong communication skills, technical proficiency, and the ability to work in a fast-paced
environment.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS
• Provide technical support and troubleshooting for hardware, software, network, and system related issues via phone, email, chat, or in person.
• Diagnose and resolve technical problems, escalating complex issues to appropriate teams if
necessary, and ensuring timely resolution.
• Guide end-users through problem-solving steps, offering guidance and solutions in a clear and
concise manner.
• Maintain accurate records of all help desk interactions, incidents, and resolutions in the
ticketing system.
• Respond to and resolve help desk tickets within set time expectations to meet or exceed
customer expectations.
• Install, configure, and upgrade computer hardware and software as needed.
• Collaborate with other IT members to identify recurring issues and develop solutions to prevent
future occurrences.
• Conduct user training and provide technical guidance to enhance end-user knowledge and self-sufficiency.
• Stay up-to-date with current technology trends and industry developments to provide proactive
support and recommend improvements.
• Maintain a positive and professional attitude while delivering exceptional customer service at all
times.
• Other duties as assigned not specifically stated herein.
QUALIFICATIONS
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent
work experience).
• Proven experience in a similar IT support or help desk role.
• Strong knowledge of computer hardware, software, and operating systems, including Microsoft
Windows and Office Suite.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication skills.
REQUIRED SKILLS AND ABILITIES
• Ability to work in a fast-paced, deadline-sensitive environment.
• Proven ability to effectively prioritize multiple tasks within a group environment.
• Ability to accept direction and additional responsibilities from one or more sources.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Outstanding customer service skills with the ability to empathize and communicate effectively
with end-users at all levels of technical understanding.
• Ability to work independently and collaboratively within a team environment.
• Ability to convey a positive and professional attitude at all times including under stress.
• Punctuality expected and overtime hours as necessary.
• Must be an effective communicator both verbally and in writing.
• Exceptional verbal and written communication skills.
• IT certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
• Experience with ticketing systems and remote support tools is preferred.
• Strong time-management and organizational skills.
• Ability to read, write and speak the English language.
• Must be able to respond to after-hours support issues infrequently to keep systems online.
WORK ENVIRONMENT
The work environment described here is representative of those required by an employee to perform
the essential functions of this job with or without reasonable accommodations.
The office building where this position works is a typical office environment with minimal exposure to
excessive noise or adverse environmental issues in the immediate vicinity of the workstation. The
employee in this position will experience occasional outdoor exposure to heat, cold, and environmental
elements when called upon to locate personnel working inside or outside of an office facility.
About us:
L2 Aviation is an amazing organization that supports the aviation industry through high-tech engineering, global modifications and manufacturing of aircraft wiring harnesses and installation kits. We are a small company located in Dripping Springs, Texas doing big things all over the world. Even better, we are growing with a lot of growth potential for our team members.
We offer great pay, climate-controlled working conditions, full benefits including Medical, Dental, 401k, Disability and Health Insurance along with low or zero cost care options including telemedicine options such as Teladoc, and online prescriptions.
Come find out why L2 Aviation is an employer of choice in the Austin area.
Benefits
Health Insurance
Paid time off
Dental Insurance
401(k)
Vision Insurance
Tuition Reimbursement
Shift Differential Pay
Life Insurance
Referral program
Employee discount programs
Flexible spending account
Health savings account
Parental leave
Professional development assistance
Employee assistance program
Salary : $37,000 - $46,900
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