Engagement Coordinator

POSITION:        Engagement Coordinator

DIVISION:         Programs – Engagement

LOCATION:       North Hollywood, CA

HIRING RATE:  $24.91/hourly

SUMMARY OF THE ORGANIZATION

LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.

Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!

SUMMARY OF RESPONSIBILITIES

The Engagement Coordinator will assist participants to access and obtain services to address their homeless or housing crisis. This role is responsible for direct social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection. The Engagement Coordinator will maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS, CHAMP, etc.). Performs a variety of administrative and direct service duties related to case management. This role may provide services in the LAFH service center, in the field, at Interim Housing sites and other community-based organizations. 

SPECIFIC DUTIES 

• Conducts initial triage, screening and assessments using a trauma informed and harm reduction model. Schedules and performs program intakes onsite or field-base
• Develops housing plans and goals with program participants
• Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness 
• Conducts risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness 
• Responds to referrals and walk-in appointments daily
• Coordinates and collaborates with LAFH team members to ensure effective care coordination and program transition
• Coordinates and collaborates with community-based organizations to receive and coordinate program referrals
• Maintains participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
• Maintains client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports
• Generates and completes funder and program specific outcomes reports
• Attends agency and community meetings as directed by supervisor
• Ability to work a flexible work schedule, including evenings and weekends as needed
• Additional tasks, projects, and responsibilities as assigned by supervisor

ACCOUNTABILITY AND REVIEW

Position Reports To:  Engagement Manager

Performance Review: Annual

DIRECT REPORTS

Number of employees receiving work direction: Zero (0)

Position titles reporting to position: Zero (0)

MINIMUM QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal)
• Possess a high level of tolerance and understanding for individuals who present for services with mental health and physical health needs
• Customer Services skills
• Conflict resolution skills
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Must be able to perform electronic data entry
• Strong written and verbal communication skills
• Creative problem-solving skills
• Ability to work in a team
• Bilingual (English/Spanish) preferred
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Depending on team assignment, travel is a regular duty for this position and is required 25-30% of the time
• Use of a personal vehicle to travel between worksites and other locations may be required based on work location/ team assignment 
• Depending on team assignment, having and maintaining a valid California Driver’s License and insurance in good standing may be required
• Ability to work a 9/80 work schedule

EDUCATION AND EXPERIENCE

• At least one (1) year work history with relevant transferrable skills 

EMPLOYMENT CLASSIFICATION

FLSA STATUS:         Non-Exempt

PAYROLL STATUS:   Hourly

WORK SCHEDULE: Full-time

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may come in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with a client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. Employee is required to:

Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental conditions; Use a personal and/or laptop computer, and copy, postage and fax machines. Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

WHAT WE OFFER:

Health & Insurance  

• Kaiser Option Plans (Kaiser HMO fully paid for by LAFH) 
• Dental options: Delta Dental PPO and Delta Dental HMO (DHMO-fully paid for by LAFH) 
• Vision option: Humana (fully paid for by LAFH) 
• Life options: Fully sponsored by LAFH, Life and Accidental Death and Dismemberment (AD & D) base plan 
• Voluntary Life options: several options with Reliance Standard and AFLAC 
• Long Term Disability (LTD) option (fully paid for by LAFH)
• Transamerica Policies: Hospital Indemnity, Disability, Accident, and many others

 Financial  

• Competitive Market Rate Salary 
• Public Service Loan Forgiveness Program eligibility by working at LAFH
• Retirement Plan options: 403B or ROTH IRA with a 1% employer contribution
• Education Savings Plan: 529 Education Savings Plan
• AFLAC Flexible Spending Accounts (FSA): Unreimbursed medical and Dependent Care options
• Legal Policy option: AFLAC Legal policy

 Vacation & Time Off 

• Every other Friday for eligible employee through an alternative workweek schedule (9/80)
• Paid Holiday Benefits (13 Observed Holidays per Year)
• Paid Sick Benefit (12 days, with a self-care provision)
• Paid Vacation Benefit (12 days to start, tenure-based increase)

 Leave of Absences

• Family Medical Leave of Absence
• Maternity & Paternity Leave
• Military Leaves
• Jury Duty

 Staff Development

• LA Family’s Housing Provision of $750 in a professional staff development fund available to eligible employees 
• Two Employee Assistance Programs (fully paid for by LAFH) 
• Employee Appreciation Program: Peer-Based Employee of the Month Program with opportunity for two employees to be elected  
• Paid clinical hours for eligible employees seeking licensure 
• Wellness Initiatives 
• Cross Functional Training Opportunities 
• Company Sponsored Events 

TOTAL REWARDS COMPENSATION PHILOSOPHY

LA Family Housing provides a Total Rewards Compensation Philosophy that includes Comprehensive benefits, Industry leading cash compensation opportunities, Recognition of employee performance, Staff development resources, and Commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount. Future increases are performance-based. 

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

COVID-19 

Effective November 1, 2021, LA Family Housing will require proof of vaccination for all employees. This requirement is in response to the public health emergency and is intended to reduce the spread of COVID-19 among LA Family Housing employees, our stakeholders and those we serve – it will remain in effect for the duration of the public health emergency.  Employees may apply for an exemption if they cannot be vaccinated due to complicating medical conditions or sincerely held religious beliefs. If the exemption is approved, then the employees will be subject to weekly COVID-19 testing.

Salary : $25 - $750