What are the responsibilities and job description for the Host/Hostess position at La Gallina?
La Gallina Mediterranean Eatery and Bar, opening in Lynnfield this summer, is seeking a motivated restaurant and culinary professional ready to join a small but mighty team. The restaurant’s partners, Matthias Kiehm and James Wierzelewski, are hospitality and real estate industry experts with decades of experience. We are looking for passionate, creative thinkers to build this new restaurant together.
Who Are We Looking For?
You will be the first and last impression for our guests, and as such, this role should never be undervalued. You will be a personal representation of the service and overall brand experience. You are an upbeat professional who enjoys providing customers with a one of a kind hospitality experience. You enjoy being part of a start-up environment and are committed to be a team player. You should have a desire to provide highly personalized services with a critical eye for detail.
Responsibilities
- Greet and seat guests at appropriate tables in a timely manner
- Be attentive of guest needs
- Assist in providing a pleasant dining experience
- Assist in collection of credit cards from guests and servers as needed.
- Know how to properly take reservations
- Ensure quality control of menus regarding cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Have a complete knowledge of standards of service
- Have a thorough knowledge of menus and current specials
- Assist servers in the servicing of guests as needed.
- Understand all policies, procedures, standards, specifications, guidelines and training
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Ensure overall guest satisfaction.
- Assist in the investigation of customer complaints regarding food quality and service
Qualifications and Skills
- Previous restaurant experience preferred
- Service oriented style with professional presentations skills
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
- Excellent oral and written communication skills
- Detail oriented, good prioritization and follow up skills
- Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
- Open availability and flexibility to work according to the needs of the business
- High School Diploma or equivalent
Benefits
Competitive pay and benefits package
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Referral program
Physical Setting:
- Upscale casual restaurant
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Signing bonus
Work Location: One location