What are the responsibilities and job description for the WARRANTY ADMINISTRATOR position at LA MESA RV INC?
Job Details
Description
La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.
Apply to LMRV!! We offer a lot of room to grow internally!
LMRV is currently hiring for a Warranty Administrator for our growing team. The ideal candidate has excellent organizational and customer service skills, strong computer skills and can work independently.
SUMMARY: Assist with warranty processing, warranty paperwork and collection of payments from manufacturers.
Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Process all warranty paperwork and supporting documentation for Warranty claims to ensure documentation on a timely basis for each distributer
- Manage submitted claims for collection. Ensure all required fields are entered and comments are maintained as the claim progresses to collection.
- Coordinate with Warranty Clerk and Warranty Assistant to maximize collection effort.
- Assist with warranty pictures, and collection of information required for claim pre-authorization
- Report Warranty Claim problems directly to Service and Warranty Managers keeping them informed and updated on the status of problem claims or any issues.
- Ensure your store understands the process for submitting a Warranty claim and steps to complete them, provide training to personnel as needed.
- Reconcile all warranty receivables with payments and credits on appropriate accounting schedule.
- Resubmit all rejected claims promptly or receive authorization to write them off.
- Follow up on payment of outstanding claims and respond to manufacturer claim feedback requests.
- Arrange for parts to be shipped to Manufacturer or distributor, held for inspection or to be scrapped.
- File and maintain all service records.
- Keep informed of factory recalls and service bulletins.
- Do not allow warranty claims to age and become uncollectable.
REQUIREMENTS:
- Pre-employment screenings including background and drug test
- 1 year of Warranty Claim experience; preferred not required
- 2 years of Administrative experience
- RV knowledge is preferred, not required
- Proficient in Microsoft Office (e.g., Word, Excel and PowerPoint)
- Strong ability to multi task and be flexible
If you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K, PTO, and so much more then APPLY TODAY to learn more!!
Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and qualitY
Please take a look at our website: https://www.lamesarv.com/
