What are the responsibilities and job description for the Hotel Front Desk Attendant position at La Quinta Inn & Suites Wyndham Auburn?
La Quinta Inn & Suites Wyndham Auburn
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Mitigate customer complaints as needed
Qualifications
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$17 - $18 hourly
About La Quinta Inn & Suites Wyndham Auburn
Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
Salary : $17 - $18
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