Certified Medical Assistant (CMA) - Behavioral Health

Lake County
Waukegan, IL Full Time
POSTED ON 7/15/2024 CLOSED ON 9/26/2024

What are the responsibilities and job description for the Certified Medical Assistant (CMA) - Behavioral Health position at Lake County?

Summary
Under general supervision, assists providers and staff members in providing optimal ambulatory health care to patients, stocks and maintains exam and team rooms; assists with clinical and clerical duties. Work involves direct patient contact and is performed in accordance with prescribed methods, techniques, and procedures. Assists patients in applying for patient assistant program and monitors expiration of programs, assessments and medications. Performs phone outreach to patients to set appointments and respond to questions. Cross-trained to work with psychiatric and medical teams in medical assistant role, doing both on a weekly basis. Meets with pharmaceutical drug reps as needed. Performs phlebotomy and point of care testing.

Scheduled Hours: 37.5 hours a week
  • Monday, Wednesday, and Friday (8:00AM - 4:00PM)
  • Tuesday (10:00AM - 6:00PM)
  • Occasional late shift on Thursday once a month (11:30AM - 7:30PM) 
  • Checks patients’ medical records for pertinent data
  • Greets and escorts patients to exam rooms; prepares for the provider by obtaining initial information and vital signs (temperature, pulse, blood pressure and respiration, height, weights, BMI and head circumference as specified by program).
  • Documents chief complaints of patients and notifies the nurse/provider of unusual symptoms or complaints.
  • Assists in telephone follow-up with the patient as directed by the program.
  • Under the direction of the provider and/or nurse, assists with basic patient health education.
  • Inspects exam rooms for cleanliness and equipment condition.
  • Maintains ordered supplies and keeps area stocked. Checks for medical supplies that are outdated.
  • Performs tasks including filing, chart documentation and telephone follow-up as assigned.
  • Performs peak flow; spirometry; EKG; application of Non-Stress Test (NST) belts; point of care testing and phlebotomy services as directed.
  • Administer medication within their scope of practice.
  • Manages upcoming due dates for each individual client and completes paperwork for treatment plans, completes Kessler outcome measures, etc and informs provider when completed and needing reviews/signatures   
  • Performs and documents patient outreach for ‘Just In Time’ psychiatric scheduling for client appointments and follow up with medications/questions
  • Cross-trained in psychiatric and medical CMA duties, attending trainings and roll-outs for both medical and psychiatric changes.   Accurately performs current workflows and supports both psychiatric and medical teams and providers on a weekly basis.
  • Manages psych medication closet and inventory including: new stock, expirations, data input and monthly reconciliation
  • Maintains certificate in and performs phlebotomy  
  • Participates in the orientation and training of new certified medical assistants.
  • Develops and maintains a basic knowledge of services available at the Lake County Health Department and Community Health Centers (LCHD/CHC).
  • Develops and maintains a basic awareness of the Chronic Care Model Processes in order to reduce health disparities within our communities.
  • Develops and maintains a working knowledge of individual Emergency Preparedness roles.
  • Demonstrates adherence to National Patient Safety Goals.
  • Participates in quality improvement activities to assess, monitor, and improve program services.
  • Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development.
  • Reports all unusual occurrences that may involve the safety and well-being of the patients and coworkers, directly to the supervisor and/or Safety Officer.
  • Assists and encourages patients in identifying self-management goals.
  • Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity. • Maintains orderliness and cleanliness of clinic and work area.
  • Requires High School Diploma or GED.
  • One year of experience preferred.
  • Medical assistant certification or registration required. 
    • The American Association of Medical Assistants (AAMA)
    • The Association of Medical Technologists (AMT)
    • The National Healthcareer Association (NHA)
    • National Center for Competency Testing (NCCT) 
    • American Allied Health (AAH) 
  • If not certified upon hire, the medical assistant must receive certification or registration as noted above within ninety (90) days of the hire date. If proof of this certification or registration is not received within 90 days of hire, the employee will be terminated. 
  • Successful completion of LCHD/CHC competencies within 6 months of hire.
  • Ability to work on weekends, holidays and overtime if necessary.

You can find additional information about the Lake County Health Departmentour culture, and why you should join our team at https://lchdcareers.com 


As a public health department, we believe in the science, data, and power of vaccines, like the influenza and COVID-19 vaccines, to protect against and prevent illness. Therefore, we require all Health Department staff to receive the primary series of the COVID-19 vaccine as well as the annual influenza vaccine unless they have an approved medical or religious exemption.  


Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. 


The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics. At this time, you must reside in either Illinois or Wisconsin to work for the Lake County Health Department. 

Salary : $21 - $23

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