Quality & Performance Improvement Consultant

Job Description:

What we’re looking for in you

Required:

• Bachelor's degree or equivalent

Preferred:

• Master's degree in business, engineering, technology or a health care related field
• Certified in Institute for Healthcare Improvement (IHI) change methodology, Six Sigma, Lean or related Quality Improvement methods
• PMP certification
• CPHQ (Certified Professional in Healthcare Quality)

The skills/experience you bring as a Sr. Quality & Performance Improvement Consultant

Required:

• 5-7 years of relevant work experience with 3-5 years of project management experience
• Demonstrated experience with at least two of the following: 1. process/quality improvement 2. lean, six sigma or PDCA or 3. project management/change management
• Proven experience in managing successful projects of small to large scale

Preferred:

• Healthcare experience
• Constructive dissatisfaction with the status quo and drive for improvement using strategic thinking skills
• Excellent critical thinking, analytical skills and problem solving. Able to contribute these skills to the creation of solutions
• Data driven, demonstrated capability to obtain and analyze data to direct project focus, yet comfortable with ambiguity and able to balance a bias for action with an understanding of risk
• Excellent verbal and written communication skills
• Ability to teach, coach and influence others, including ability to lead through influence
• Self-starter that demonstrates accountability and ownership of their work
• Drive and initiative to develop relationships and partnerships within and external to areas of focus. Team player willing to freely share knowledge, resources and information
• Proficient in preparing, leading and facilitating meetings and improvement sessions
• Demonstrated experience for managing the complete project and/or PDCA cycle including defining and scoping new opportunities, creating deliverable and monitoring status with progress reports to key stakeholders
• Exceptional organization and prioritization skills
• Able to successfully deal with ambiguity, have perspective and courage, be approachable and motivate others
• Experience with online meeting and sharing platforms, such as WebEx, MS Teams and SharePoint to effectively lead projects remotely when needed
• Must be willing to learn and incorporate new technology to enhance meeting accountability and engagement
• Team member will be expected to have intermediate to advanced proficiency with Microsoft office products, such as spreadsheets and work processing applications, as well as usual and customary office equipment
• Experience with EMR (Epic)

The purpose of the Sr. Quality & Performance Improvement Consultant

As a Sr. Quality & Performance Improvement Consultant you will actively partner with leaders to improve operations and quality through project management, initiative support, and process improvement. In collaboration with clinical and administrative leaders, will execute improvement projects related to organizational goals and strategies in assigned areas. Sr. Consultants will manage all aspects of complex projects, including improvement plans and defining appropriate tools, methodologies and metrics needed to improve efficiencies of healthcare operations, patient safety and clinical processes. Sr. Consultants will coach and mentor individuals and teams on improvement methods, system thinking, change management, group dynamics and planning methods.

This position directly impacts the quality of health care by creating best practice processes for improved outcomes. Works independently on assigned projects. consults with service line and organizational leaders on highly unique, complex, or time critical problems.

This position frequently interacts with executives and department leaders across the organization, including hospital and clinic physicians, managers and support staff as part of the team-based improvement efforts they support. This role also often maintains contacts with organizations and individuals outside of the organization in an effort to gain knowledge and inputs into our internal improvement efforts and share our work with others.

Your life at Lakeview

Join Lakeview Hospital, a market leader providing an outstanding patient care experience in the Twin Cities metro area, on our exciting mission of keeping patients healthier, improving the patient experience for each individual, and providing affordable care. At Lakeview Hospital, you will find a culture of excellence, compassion, integrity and partnership. Our employees take great pride in making our mission happen every day.

Lakeview Hospital is nationally recognized for putting patients and safety first! We have a long history of being recognized for our outstanding patient care by local, state and national organizations. Other healthcare organizations strive to receive this recognition.

Stillwater is the birthplace of Minnesota, a jewel on the scenic St. Croix River. A short drive from downtown Minneapolis and St. Paul and just across the river from Wisconsin, Stillwater offers a hometown feel with big town benefits. Whether outdoor activities in the beautiful nearby state parks or shopping on historic main street is more your thing, Stillwater is a fabulous community in which to work, live and play.

Did you know…

Lakeview Hospital has free parking for all employees.

Lakeview offers a generous employee discount in our pharmacy.

Lakeview offers tuition reimbursement for eligible roles at an employment status of 0.4 FTE and above

Lakeview has an on-site Employee Fitness Center for employee use and it is open 24/7.