What are the responsibilities and job description for the Operator Field I position at LANCE CAMPER?
Date: Jun 23, 2023
Location:
Ocala , FL, US, 34474
Company: REV Group, Inc.
Work Hours: Mon-Thu 6a-4:30p, 30 min lunch
Additional Locations:
Requisition ID: 15426
Requisition ID: 15426
REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.
REV RTC Mobile Service Technicians responsibilities will include but not be limited to the following:
- Independently perform service and maintenance tasks at customer’s locations around the State of Florida with little or no direct supervision as directed by the Service Manager.
BASIC REQUIREMENTS & RESPONSIBILITIES
1) Posses required EVT certifications to repair fire apparatus.
2) Always project a courteous, helpful demeanor in dealing with internal & external customers.
3) Set an example in the way you communicate
5) Manage your time to provide maximum efficiencies and company profitability.
8) Always keep in mind that in REV RTC customers perceive you as the “company”.
Responsibilities:
- Manage and review all your billing claims to eliminate rejected claims from E-One, Horton and REV companies.
- Ensure customer satisfaction through expedient and thorough repairs
- Maintain all required certifications to perform mechanical and service tasks
- Care for and maintain your service vehicle to maintain appearance standards
- Maintain your parts inventory and account for all parts and equipment in your possession
- Be prepared to respond to customer emergencies and truck-down situations on weekends, after business hours and on weekends.
- Survey customers to determine methods of improving Hall-Mark service capability and submit to supervisor on a weekly basis
- Work closely with Parts Department to track, maintain and manage service department parts inventories. Call on customers to solve problems and determine fit for Rev products
- Manage and update ACTIVE SERVICE PROJECTS LIST on a daily basis
- Ensure the Service Team ALWAYS projects a professional, courteous and respectful image to our customers, vendors, suppliers and business partners. This includes personal appearance, oral communication skills, service vehicle appearance and service shop cleanliness.
- Routinely call back customers to follow-up on work performed by yourself.
Qualifications:
- Valid Florida CDL driver’s license
- High School Diploma, AS or BS in Business Management preferred
- Must have experience in the fire apparatus industry. Parts, service and sales experience preferred
- Must possess computer skills to include Microsoft Office (Word, Excel, Access, Power Point & Outlook), and business operating systems as related to Service Department management
- Must possess excellent written and oral communication skills with ability to function proficiently in a customer oriented environment
- Must maintain a positive attitude and ability to interact with customers to solve problems and influence company financial performance and financial goals.
- Must possess Excellent problem solving and multi-tasking skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
- The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
- The employee frequently is required to walk.
- The employee is frequently required to stoop, kneel, or crouch.
- The employee is occasionally required to sit for extended periods of time.
- The employee must occasionally lift and/or move up to 40#’s.
- Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
- Ability to bend, stoop, and squat.
- Ability to work with arms above head.
- Able to read and follow written and verbal instructions.
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
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