Cafe Supervisor

Responsibilities/Duties/Functions/Tasks:

• Greet customers in warm and friendly manner. Answer any questions customers may have regarding their purchases.
• Determine customer's needs and prepare their selection.
• Make suggestions to up-sell product to the customer which is appropriate for their selection.
• Process transactions in a quick and efficient manner.
• Help set up display cases with product.
• Keep display cases, counter, salad bar, soup bar and outside display cases clean and presentable throughout the day.
• Check proper temperature of food in the display cases to maintain Health Department standards.
• Maintain Food Handler's Certification.
• Making sure utensils and supplies are stocked.
• Break down the display cases at the end of the day, properly securing the product and returning it to its proper storage space.
• Rotate or remix product to maintain fresh appearance.
• Help manager prepare for quarterly inventory.
• Assist in training of new Team Members to build and sustain a high-performance team, utilizing learning checklists and training materials. May also assist with interviewing.
• Oversee the department entirely including all hourly team members and resolve difficult customer situations
• Performs all other related duties as assigned by management

Requirements:

• Must possess high school diploma or equivalent GED.
• At least two years of experience in supervising or management health/natural food service or restaurant experience.
• Knowledge of Deli department procedures and policies.
• Ability to prioritize effectively and delegate responsibilities.
• Ability to learn basic working knowledge of all products available in department (including their producers, locations, and seasonal offerings) and comply with Erewhon Standard.
• Excellent knife handling skills.
• Strong work ethic, time management skills and sense of urgency.
• Ability to visually examine products quickly for quality and freshness. Must be able to properly date and rotate product for optimal freshness.
• Excellent verbal and written communication skills-both with other members of staff customer base as a whole.
• Flexible availability-we need staff mornings, evenings, weekends AND most holidays.

Equal Opportunity/Affirmative Action/Minorities/Women/Individual with Disabilities/Protected Veteran Employer