What are the responsibilities and job description for the Customer Service I position at LanceSoft, Inc.?
Title: Customer Service I
Location: Temecula, CA – 92591
Duration: 12 Months Start Time (AM/PM) 4:55am or through 8:30am End Time (AM/PM) 1:55pm or through 5:30pm
Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half. 0-3 years experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.
Location: Temecula, CA – 92591
Duration: 12 Months Start Time (AM/PM) 4:55am or through 8:30am End Time (AM/PM) 1:55pm or through 5:30pm
Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half. 0-3 years experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.
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