Desktop support technician

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together.

You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members.

We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to :

Investing in You :

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters :

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security :

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Desktop Support Technician to work on-site from our Oyster Point Bldg. in Newport News, VA.

Job Summary :

Under direct supervision, the Desktop Support Technician supports and maintains in-house computer systems, desktops, and peripherals.

This includes installing, diagnosing, repairing, maintaining, testing, and upgrading hardware and equipment while ensuring optimal performance.

The Desktop Support Technician will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Essential Functions, Duties, and Responsibilities :

• Ensures software configurations are consistent with defined standards.
• Minimizes PC equipment downtime by completing periodic preventative maintenance as directed.
• Provides Service Desk and desktop support as required. Desktop equipment includes but is not limited to computers; telephones;

printers; monitors; peripherals and other devices as required. Escalates or refers issue to Senior Desktop Support Technician for assistance as appropriate.

• Coordinates as directed with outside service providers, 3rd party support, or other vendors for the repair or replacement of equipment.
• Follows all asset management requirements and policies.
• Assists with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals.
• Supports work order or project-related tasks, including support of local area network and branch operation activities (branch or location openings, etc.).
• Receives and responds to incoming calls, pages, and / or e-mails regarding support issues using company provided mobile devices and / or other computer equipment.
• Serves in On Call rotation and where availability is required as determined by a published schedule.
• Constructs, installs, and tests customized configurations based on various platforms and operating systems.

Qualifications :

• Technology related 2-year degree or equivalent from a college, university, or technology school.
• At least six months to one-year technology related experience.
• A , Network or equivalent certifications preferred.

Keys to Success :

• Service Champion Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

Occasional lifting to 20 pounds is required. Specific vision requirements for the job include close vision (at 20 inches or less), distance vision, color vision, peripheral vision, depth perceptions, and ability to adjust focus.

Working Conditions :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally, the employee will have to work around the risk of electrical shock.

The noise level is typically moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee.

Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations.

Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture.

Thank you for considering joining us on this journey, and we can't wait to get to know you better!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-09-03