Quality Manager

Founded in 1981, Lanter Delivery Systems is a super-regional logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. Lanter’s strategic, process driven approach has been embraced by the marketplace and is setting new standards in the auto and agricultural manufacturing marketplace.

The ideal candidate will embody our company’s Non-Negotiables:

Walk in Humble Confidence – We are experts at what we do, but we never assume we know everything.

Be Open, Honest and Respectful – We say what has to be said in a tactful, courteous way.

Be Fearless – We never fail, we only learn.

We are One Team – We achieve more together by collaboration and consensus.

Delivery on Commitments – We do what we say we will do.

We have a Passion to Serve – We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

This role ensures operations are functioning properly for customers ensuring quality measures are met. This position also provides support where needed including; training, dock flow, operations and customer satisfaction.

Key Deliverables:

• Has a positive attitude and provides courteous, friendly service to all internal team member and external customers, by responding promptly and efficiently to inquiries and requests.
• Understand customer needs and requirements to develop effective quality control processes.
• Devise and review specifications for products or processes.
• Ensure adherence to health and safety guidelines as well as legal obligations
• Supervise Facility Managers and provide feedback and guidance
• Oversee all process procedures to identify deviations from quality standards
• Keep accurate documentation and perform statistical analysis
• Solicit feedback from customers and determine if requirements are met
• Communicate results effectively with key stakeholders
• Identify and develop efficiencies
• Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, candidates, team members, customers, vendors, and proprietary company information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Superior verbal and written communication skills with people at all levels
• Attention to detail
• Organization
• Team player

Position Type / Expected Hours of Work:

This is a full - time position, specific hours with vary based on the location, typically Monday through Saturday 32-40 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.

Travel:

This position requires up to 50% travel within the district area.

Required Education and Experience:

• 1-3 years of experience in a similar role
• Understanding of quality control processes, procedures and relevant legal standards
• Excellent mathematical skills working with data and providing analysis using statistical methods

Superior communication skills, able to effectively interact with all levels of the company