Quality Assurance Coordinator

Quality Assurance Coordinator
Monday - Friday (8:30am - 5:30pm)

ProCare - 15 Years and Growing Strong – Come Join the Team!!

• Monday through Friday schedule
• Diverse, Inclusive and Positive work environment
• Casual Dress Code – Yes, that includes Jeans!
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package
• Growth and Development Opportunities

Job Type: Full-time - Provider Relations Representative

• Starting pay: $18.00 per hour
• Schedule: Monday-Friday 8:30am-5:30pm (On-site in our Tampa Office – 33634)

Job Summary:

The responsibilities of the Quality Assurance Coordinator are to proactively be involved in the long-term improvement of the customer service we provide our clients.

Principle Duties and Responsibilities:

• QA Reporting
• Call Calibration / Call Monitoring
• Retrospective QA Reviews including File Audits
• Internal Coaching (verbal and written)
• Maintain quality documentation
• Follow up with Department Management on QA Issues
• Analyze and Report on QA Data and Trends
• Develop and implement strategies to improve Internal Quality

Knowledge, Skills and Abilities Required:

• Experience with Call Center Operations and Quality Assurance Monitoring
• Very proficient in Microsoft Office Applications (Word, Excel, Visio, Outlook)
• Well organized, able to multi-task, and attentive to details
• Strong verbal and written communication skills
• Able to communicate professionally with business associates inside and outside of the Company

Benefits:

• Paid Time Off (no waiting period)
• 6 Paid Holidays
• Employee Assistance/Discount Program
• 401(K)
• Dental Insurance
• Employee Assistance Prograom
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance
  
  

A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world. ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.