Human Resources Manager (37360)

SUMMARY:   Serves as a consultant to management and supports employees and on human resources related matters.  Develops, analyzes, implements, and provides ongoing day-to-day administration of employee benefit, workers compensation and leave programs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provides HR consultation, policy guidance and interpretation and facilitates change management and communications.  Works with managers to resolve performance and employee relations issues to ensure that decisions are made using logical, sound and compliant action plans which meet the needs of the business.
• Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions, and terminations).
• Acts as an employee champion and strives to attain an appropriate balance between employee and business needs.  Provides direct support to facilitate communications or change needed to maintain favorable and effective employee relations.   Recommends and implements programs to reduce absenteeism, turnover and increase employee morale.
• Identifies training needs for Home Office staff, makes recommendations, and participates in development and delivery of training. 
• Works with managers in obtaining necessary information in resolving problems.   Investigates employee grievances and may participate in hearings and mediations.  Partners with legal department as needed/required.
• Proactively ensures compliance with current state and federal law.  Keeps abreast of legislation affecting employee relations.  Educates managers and supports Home Office business practices to minimize risk to the company.
• Serves as a liaison with management, employees, benefit providers and third-party administrators, governmental agencies and HR staff to solve problems.  Interacts with benefits vendors to resolve escalated issues to ensure quality of service for employees.  Follows up with employees and vendors and governmental agencies to coordinate resolution of problems in a timely manner.
• Administers leave and coordinates leave with disability insurance, workers’ compensation, unemployment and paid time off.  Provides required notices designating leave as FMLA, notifying employees of the status of group benefit coverage, their other rights and obligations, and requirements for return to work.  May provide training to supervisors and managers on FMLA and company leave programs.
• Tracks and reviews ongoing Workers’ Comp claims including processing medical invoices for injured employees and ensuring employee’s prompt return to work.
• Utilizes unemployment cost containment efforts by responding to UI claims and appeals, preparing management for hearings and providing planned and ad-hoc training.  
• Implements activities related to benefits open enrollment, employee education, and benefits administration and participates in preparation for and communication of benefits open enrollment, life event enrollments, audit of Company benefit plans and other benefits projects and events as assigned.  Works with vendor liaisons to implement effective benefits communication for a multi-site workforce.
• Performs other duties as assigned.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• Minimum of 7 years of HR generalist experience, including full-cycle recruiting and benefits management.  At least 5 years in HR management position.
• Degree in Business/Human Resources and PHR/SHRP designation preferred.
• Must be regarded by business leaders/managers as a qualified consultant/advisor in Human Resource practices.   Knowledge of Human Resources policies and procedures and effective daily application.  Must be credible, professional, and well respected.
• Must possess sound judgment and ability to listen, assess problems and arrive at good logical

conclusions that achieve an appropriate balance between sound HR practices and business needs.

• Must have excellent interpersonal, organizational, communication, presentation skills.
• Must be able to facilitate in meetings where emotions may be high.
• Must be proficient in Excel, Word and presentation software.
• Must be able to work effectively and efficiently in a matrix management environment.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk regularly, occasionally sit, lift and/or move up to 25 pounds.

• The noise level in the work environment is usually moderate.