GloDOCS Coordinator

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a GloDOCS Coordinator to join our dynamic team in our Global Services Office located in downtown Los Angeles.

About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world.  The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the role
As a GloDOCS Coordinator, you will be responsible for coordinating department workflow, and in such capacity performs intake of document production work; clarifies instructions; negotiates deadlines; communicates status of jobs; maintains the ServiceNow GloDOCS log; distributes work to Analysts, Specialists, Proofreaders, and temporary staff; and assures that deadlines are met. Other key responsibilities include:

• Carrying out all activities related to the management of the flow of work through the department, including but not limited to coordinating the processing and distribution of all document requests coming into the GloDOCS center and clarifying such requests for Analysts, Specialists, Proofreaders, and temporary staff as needed. Managing emails received in the GloDOCS mailbox and moves requests to appropriate Outlook folders
• Estimating job duration and difficulty and negotiating deadlines for projects to assure that agreed-upon deadlines are achievable
• Ensuring accurate and timely completion of assignments and responding to inquiries from customers
• Creating, revising, formatting, and maintaining document files at an advanced level in “core applications” such as Word, Excel, PowerPoint, and Acrobat
• Communicating with GloDOCS staff to ensure that they are on track to meet their deadlines
• Scheduled days/hours for this position are Sunday – Thursday, 5:00 pm – 1:00 am Pacific

About you
We’d love to hear from you if you:

• Understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration
• Are able to analyze/troubleshoot issues and implement appropriate solutions
• Possess the ability to evaluate a variety of factors to accurately ensure that demand for departmental services does not exceed capacity to deliver

And have:

• A High School Diploma or GED, with a Bachelor’s degree or equivalent
• Microsoft certifications in Word Expert, Excel Core, and PowerPoint
• A minimum of four (4) years related experience working as a Document Support or Word Processing Coordinator or Lead Operator at a professional services organization; a minimum of five (5) years related experience working as a word processor at a professional services organization

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Latham & Watkins LLP is committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, the Firm requires all partners and employees based in the United States to be fully vaccinated against COVID-19.   Employees must present proof of full COVID-19 vaccination at the time that a conditional offer of employment is made. This policy is mandatory except for employees with a documented legally permissible exemption for not receiving the COVID-19 vaccine.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​.  Please click the link below to review the Ordinance.

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