Administrative Support Specialist

The Office of the Chief Administrative Officer (CAO), Customer Experience Center (CEC), Customer Services Directorate (CS) is seeking contractor support services to fulfill the role of Administrative Specialist in the Federal Agency Liaison Center, U.S. House of Representatives (House). This position key responsibilities include supporting and maintaining administrative workflow; maintaining calendars and schedules for common spaces; managing incoming calls and aid customers; and coordinating and supporting day-to-day office activities/operations as required.

Responsibilities:

• Provide consistent front desk coverage.
• Cultivate a positive working environment within the Customer Experience Center’s main storefront location.
• Work alongside the First Call team and Customer Experience Center staff by helping to triage customers.
• Provide seamless customer experiences to Members of Congress, Committees, Leadership and Congressional staff.
• Establish and maintain administrative processes and provide administrative support. 
• Analyze and troubleshoot problems and recommend appropriate solutions/changes.
• Establish effective working relationships with senior staff and other high-ranking officials.
• Manage sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion.
• All employees within the Chief Administrative Office are expected to demonstrate the following general competencies: accountability, adaptability, collaboration, communication, customer orientation, knowledge of relevant policies, procedures, and processes, priority management, and problem resolution.

Qualifications:

• Associate’s degree or equivalent certification in a related field
• Experience providing senior level support.
• Experience managing and organizing information.
• Experience in scheduling and coordination, as well as showcasing excellent attention to detail.
• Experience taking initiative.
• Excellent written and verbal communications
• Excellent skillset in time management and task prioritization.

Preferred Qualifications:

• Bachelor’s degree

Disclaimer:

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.

Lawelawe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Notice to all Applicants:

Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.