What are the responsibilities and job description for the Patient care coordinator position at LAZ Parking?
LAZ Overview :
LAZ Healthcare Services is a division of LAZ Parking which includes over 1,400 LAZ Caregivers at over 160 Hospital Operations across the country! In addition to our core services of valet, shuttle, and parking management for our healthcare clients, we also provide patient transportation, patient ride service and patient sitter roles as well.
The LAZ Family is a passionate group of leaders with a warm and caring culture that is a perfect match to the culture of hospitals and healthcare organizations.
If you’re looking to join a growing company led by passionate people committed to being the best contact us today!
The Spirit of the Position :
LAZ CARE Coordinator for LAZ Healthcare Services is a warm and caring individual who has a desire to help others and the ability to multi-task efficiently.
Job Duties :
- Lead the CARE Training Program; in Orientation and on-going
- Lead CARE Champion program liaison to national healthcare team
- Complete daily rounding in operations (can rotate locations) to ensure CARE behaviors in operations
- Track all CARE training segments
- Attend National Healthcare Huddle
Cultural expectations :
- Provide exceptional customer service skills
- Follow CARE (Compassionate, Attentive, Resourceful, Efficient) behaviors at all times
- Display warmth and compassion in all interactions with patients and visitors
- Be attentive to the needs of all patients and visitors
- Be proactive and anticipate the needs of the patients and visitors
- Ensure efficient and detailed transactions
- Be resourceful and knowledgeable of the hospital they are assigned to
- Be a great teammate to all other hospital caregivers
- Possess excellent communication skills
- Display effective problem-solving and conflict resolution skills
Requirements :
- Maintains patient environment in a safe and orderly manner free from clutter.
- Reports environmental hazards (spills and bodily fluids) immediately.
- Communicates in a professional manner and demonstrates respect for patient, families, and other health care members.
- Strives to achieve excellence of compassionate service as described in the LAZ customer service handbook.
- Maintain patient privacy and patient confidentiality at all times
Hospital Regulations :
- Patient Ambassador must comply with all hospital rules and regulations and will be required to complete any hospital regulation / safety training annually as required by each location.
- Must learn hospital Emergency codes (site specific) which will be provided / trained before the start date of each employee.
- To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
- Maintains the privacy and security of all confidential and protected health information. Each Sitter will be provided HIPAA training by LAZ and by each site-specific location.
Education :
High school graduate or equivalent preferred
Skills :
- Ability to communicate professionally and effectively.
- Ability to speak, read, and comprehend the English language.
- Ability to demonstrate the knowledge and skills necessary to provide a safe environment and demonstrate a high level of compassionate customer service.
- Ability to communicate observed changes in behavior / activity to the registered hospital personnel.
- Ability to handle challenging and at times, emotionally charged situations.
- Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
- Demonstrates a sense of urgency and timeliness.
Travel :
Physical Demands :
- Ability to lift, push and pull at least 10 pounds.
- Ability to sit, stand, and walk for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
Last updated : 2024-06-12
Salary : $25
