What are the responsibilities and job description for the Senior Operations Manager position at LAZ Parking?
Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!
LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!
We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!
The Spirit of the Position:
The Senior Operations Manager supports the Director of Operations with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Senior Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.
Principal Job Duties:
Primary Contact: will serve as the primary contact for operations. All questions and issues should be directed to the Manager for follow-up.
Performance Management of Personnel: will be responsible for the performance of assistant managers and staff, contract compliance, and revenue procedures as well as any subcontract firms we may utilize.
Employee Relations: will be responsible for talent recruiting, hiring, employee retention, motivation, labor relations, and work force planning and allocation.
Operational Oversight: will be responsible for successful operations, maintaining corporate policies and procedures, maintaining, and reporting on expenses and revenues, managing all assets, and monitoring service performance goals.
Operational Data: will be responsible for collecting, maintaining, and reporting on all operational data, with support of the airport Division and Regional Team.
Safety and Security: will be responsible for the safety and security of customers, parkers, employees, and facilities by assuring that standards for safety, customer service, and professionalism are maintained.
Regulatory Compliance: will be responsible for all governmental regulations, and compliance with Local, Regional, State and Federal established standards and procedures.
Community Relations: The Senior Project Manager will maintain a positive community presence and be responsible for all community outreach activities. They will also be ready to respond to any issues related to service delivery.
Responsible for developing client relationships and business retention.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
Identifying high potential employees to support the organization's continued growth.
Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
Organize and narrate parking management skills for Assistant Managers.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
Participate in labor contract management if applicable to assigned portfolio.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with local police department and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
Additional related duties as assigned.
Education:
Bachelor's Degree or equivalent work experience.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Experience:
5 years in Management role.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills:
Parking management experience of multiple locations is preferred but not required.
Physical Demands:
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
