Special Event Ambassador

The Spirit of the Position:

Event Staff are responsible for greeting and creating a welcoming atmosphere for our customers and clients.

Principal Job Duties:

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers with payments in lanes and in the parking office; help direct traffic and perform space counts.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Affinity and compassion for the community being served.
• Skilled in listening, communicating, and building trust with people of different races, ethnicities, cultures, literacy levels, limited English language proficiency, and individuals with disabilities.
• Ability to communicate medical information in a manner that is respectful and responsive to the experiences, beliefs, culture, and practices of diverse populations.
• Must work with or without supervision.
• Other related duties as assigned.

Requirements

Education/Experience

• High school diploma or GED required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer.  In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law.  No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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