Retail/Warranty Technician

POSITION SUMMARY:  This position is responsible to prepare and repair coaches and document all work performed on a repair order.

ESSENTIAL JOB FUNCTIONS:

•        Manage work assignment including flag time, cause and correction documentation, escalation to supervisors when repair time will exceed allotted time

•        Experience performing Pre-Delivery Inspections to prepare an RV for customer delivery

•        Knowledge of electrical and electrical diagnostics

o   Including: 120AC and 12DC

o   Inverters and converters

o   Basic knowledge of AC electrical system theory and testing

•        Inspect and complete battery maintenance

•        Perform engine and generator oil changes

•        Perform chassis lube

•        Basic woodworking, cabinetry and skills

•        Experience inspecting, diagnosing and determining repair or replacement of all major systems and components found in an RV

o   Including but not limited to: Brakes, hydraulic systems, air conditioners, furnaces, water heaters, refrigerators, stoves, plumbing, slides, jacks, and LP/propane

•        Completing preventative maintenance on various RV components

o   Including but not limited to: fuel filter, air filter, hydraulic filter, water separator, air dryer service, axle seals, slide & jacks, brakes, and exterior sealant

•        Experience installing RV accessories

o   Including but not limited to: Hitches, brake controllers, slide out toppers, satellites, furniture, awnings, back up cameras, Wi-Fi extenders, mattresses, appliances, and vent covers

•        Perform tire & brake checks

•        Understanding and compliance with OEM and vendor warranty procedures

•        Basic understanding of generator operation and maintenance procedures

•        Maintain a safe and clean work environment

•        Ensure the proper use, care and storage of all tools and equipment

•        Provide high level quality repairs on all work assignments

•        Attend all company required meetings and training

•        Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE:

• Minimum 1-year service technician experience or related fields preferred 

• RVIA certification helpful but not required    

• Prior technical experience in electrical, plumbing, or carpentry is highly desired

• Valid Driver’s License and clean driving record to meet insurance requirements

• Must provide own tools

• Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS:

• Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs

• Flexibility to cover changing work schedules as needed

• Ability to lift to 70 pounds

• Ability to repeatedly bend, stoop, reach, climb stairs, push and pull

• Must be able to stand / walk for extended periods of time

• Potential exposure to heights and hazards 

• Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness

• Ability to work in changing climates and work outside for extended periods

• Ability to perform essential functions with or without accommodation

EDUCATION: 

• High School Diploma or equivalent

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