IT Service Desk Specialist II

Who We Are...

At L.B. Foster, our culture reflects our passion for integrity, accountability, and safety. We have a long history of providing a safe workplace for our employees, striving to be good stewards for the environment, and establishing strong and respectful relationships with our customer and communities. These fundamentals have provided the foundation upon which we have managed our business for more than a century.

We continue to strengthen our culture with a focus on SPIRIT. Within the company lies a spirit of teamwork and innovation that drives a culture around continuous improvement and high performance.

S - Safety

P - People

I - Integrity

R - Respect

I - Innovation

T - Teamwork

As a leading manufacturer, fabricator, and distributor of products for the transportation, construction, utility, and energy markets with locations in North America and Europe, we have been recognized for achievement in manufacturing excellence, financial growth, and our impressive safety record.

We provide rail, construction, and energy markets with innovative solutions to build and maintain their critical infrastructure and landmark projects worldwide.

To learn more about how we're keeping the world moving, visit https://www.lbfoster.com/en

Who You Are...

As an IT Service Desk Specialist II at LB Foster, you are responsible for providing efficient and timely support to all Information Technology users via phone, web, and in-person channels.

This Position...

Is an integral part of our Information Technology team. Some examples of the work you might do include...

• Provide efficient and timely support to all Information Technology users via phone, web, and in-person channels.
• Communicate efficiently and effectively with users and use problem solving techniques to recommend solutions to business issues.
• Create detailed written documentation of problems, issues, and problem resolution using the Help Desk ticketing system. Follows through with users to ensure resolution of Level/Tier II problems.
• Participate in departmental projects as required, including roll out of new software, technology equipment evaluation and procurement, and learning new IT processes.
• Escalate complex and/or high priority problems to the appropriate Information Technology support groups for resolution.
• Analyze and reconcile technology asset inventory records.
• Proactively learn and train other members on new product and service technologies.
• Contribute to departmental productivity and development objectives by participating in training programs.
• Meet with technology vendors, attend seminars, and keep up to date on industry trends to remain abreast of technology advances to aid in the LB Foster technology planning and support effort.

What Do You Need?

• Associate degree in Information Systems or bachelor’s degree in Information Systems or Business Administration preferred.
• Minimum five years in a Help Desk, Service Desk, or Deskside Support role required.
• Strong computer skills, proficient in the use of Microsoft Office 365, including Word, Excel, PowerPoint, and Visio.
  Microsoft, Dell, A , Networking ; Certifications preferred.
• Demonstrated knowledge in Ivanti Service Manager and Landsesk, Team Viewer, Active Directory, and Powershell.
• Ability to prioritize and quickly resolve issues and troubleshoot and diagnose problems.
• Excellent customer service skills .
• Ability to listen and communicate effectively to help customers fix their issues.
• Ability to employ a high degree of tact and diplomacy to promote a positive image of the department.
• Ability to use problem solving techniques to recommend solutions to business issues
• Ability to work independently.
• Ability to maintain composure in difficult situations.
• Excellent organizational and time management skills.
  Willingness to work flexible hours.

Core Competencies

• Organizing and Planning
• Problem Solving
• Customer Focus and Patience
• Integrity and Trust
• Composure
• Listening
• Adaptability/Flexibility
• Creativity
• Informing
• Conflict Management

Benefits

• Medical, dental, vision benefits the first day of the month after hire.
• Market-leading 401(k) program with company match.
• 100% tuition reimbursement.
• Career development and advancement opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).