Operations Supervisor, Labs

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Lab Operations Supervisors are responsible for the day-to-day direction and management of accounts within the Flagship Facility Services’ Lab Support Service line. This position reports to their assigned Account Director and is responsible for supporting a staff of 10 lab support technicians and multiple client accounts. They are responsible for maintaining client support, ensuring the contract requirements are met and managing assigned employees. This is a management role, which requires commitment, communication skills and a willingness to learn. They will work collaboratively with other lab operations leaders (account directors/managers/supervisors/leads) and DENS leadership members to ensure the successful operation of the Lab Division. Job Description Essential Functions Serve as the primary operational liaison to key lab accounts and ensure best-in-class customer service is provided by responding to client needs, inquiries and issues. Provide leadership and accountability for scope of work, maintain communications between account director and technicians, escalate issues as required. Responsible for managing on-the-job training (OJT) and tracking of newly on-boarded lab technicians – meet with new hires to give operational and logistical orientation of team and worksites. Communicate with direct reports daily to ensure assigned technicians are meeting the client needs; ensure scope of work, daily task lists, and account deliverables are being met. Assist in kicking off new clients; including meeting potential new clients, providing orientation of the labs, developing scope of work and checklists for technician responsibilities and ensuring DENS standards are being presented and maintained to new clients. Visit assigned accounts and technicians on a regular basis to ensure quality of work and ensure policies/procedures are being followed. Provide clients and staff a point of contact for special project work requests and coordinate crews to complete tasks. Assist in specialized client requests regarding to lab moves and site relocations. Identify opportunities for additional services for additional DENS services and/or staffing. Ensure company policies are followed by all lab operations staff and implement progressive discipline procedures in conjunction with Account Directors, and/or Human Resources if necessary. Administer employee introductory period check-ins and annual reviews, and make compensation adjustment recommendations to executive team, if appropriate. Ensure direct reports’ weekly hours, including verification of necessary overtime, and their punching via iSolved Time is accurate and performed daily. Manage paid-time off requests and subsequent coverage issues, employee call outs, generalized employment and employee handbook questions. Communicates bi-monthly with accounting team to address any aging receivables for client account. Identify and develop process improvements and employee plans. Adhere to training and certification requirements, as instructed. Manage lab staff who are on call 24/7 at their sites. Provide backup/coordination of on call responsibilities for designated staff. 24/7 Response if applicable. Requirements If hired directly into this level position, applicant must have three or more years of experience working in the following settings: laboratory, mechanical, wastewater, facilities maintenance, or construction. If hired directly into this level position, all training/certifications listed must be completed prior to start date. Graduation from high school or possession of a high school equivalency diploma Ability to read blueprints & construction plans/diagrams. Ability to follow orders given orally and in writing. Ability to complete tasks and paperwork without supervision. Computer skills (i.e. excel, word, outlook) Must possess an ACTIVE driver’s license & reliable personal transportation for site travel. IATA RCRA DOT Basic Tool Safety First Aid/CPR Bloodborne Pathogens General Lab Safety The nature of our business has worksites in a number of locations in the Greater Boston area. We expect our employees to remain flexible, and travel between sites may be necessary as the business demands. Work Environment Small-to-large office environment. Fast paced work environment. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments. Regularly exposed to dust, odors, oil, fumes, cleaning products and noise. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to perform the following repetitive movements: stand, walk, sit, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move up to 50 pounds of office and facilities equipment (cleaning products, tools, and ladders) and trash and the ability to safely use equipment provided. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Climb a ladder to perform repairs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity Employer Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done. Privacy Policy for California Job Applicants (English) Privacy Policy for California Job Applicants (Spanish)

Salary : $58,800 - $74,400