Account Manager, Payments

LE018 Zelis Healthcare, LLC
Belleair Beach, FL Full Time
POSTED ON 7/19/2022 CLOSED ON 10/30/2022

Job Posting for Account Manager, Payments at LE018 Zelis Healthcare, LLC

The Account Manager will have the responsibility of partnering Account Management Leadership and Strategic Account Managers in assigned business vertical to deliver best-in-class service and provide proactive solutions to maintain positive client relationships. KEY RESPONSIBILITIES: Work as part of a larger team to support our strategic account management initiatives that promote optimal client health  Ensure client updates are completed. Updates include, but are not limited to: Change forms/client set up, subgroup updates, report updates, Account Plan updates, special client notices Direct client support for assigned accounts and/or providing client coverage for Strategic Account Manager Communicate with applicable clients and internal Zelis stakeholders on as needed basis Manage client information and perform other Account Management activities including but not limited to:   Salesforce.com CRM activities  IntelAgree contract/addendum requests  JIRA task management, stewardship data requests  Monitor client facing report subscriptions Manage client facing and Strategic Account Manager reporting needs Provide client training for client facing applications (remote sessions). Manage escalated items from Client Experience/Service Team or other various Departments that require client interaction for issue resolution. Manage business requests, unique to Business Unit, as initiated by client (such as network implementation) Maintain awareness of and ensure adherence to Zelis standards regarding privacy PROFESSIONAL EXPERIENCE: 4 years relevant experience working within healthcare in a client facing role Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus Dynamic interpersonal skills that will enable developing strong rapport with clients Clear communication skills Sense of urgency, ability to multi-task Thorough knowledge of Excel and other MS Suite products Experience with SalesForce.com is a plus EDUCATION: Bachelor’s Degree preferred. WORK ENVIRONMENT: Travel requirements to (primarily) domestic destinations should not exceed 10%. A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team. A standard business environment exists with moderate noise levels. Ability to lift and move approximately thirty (30) pounds on a non-routine basis. Ability to sit for extended periods of time. As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
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