Client Support- Homeowners Association Management

LEAD Association Management is a Homeowners Association/Property Management Company located in Spring/Cypress area. We are in search of a Client Support Manager to join our growing team! The Client Support Manager assists Client Managers to implement the decisions and policy established by the board of directors and to participate in the day-to-day administration of the programs, services, and activities of the association as established in the legal documents and as amplified or clarified by resolution of the board of directors or vote of the members.

REPORTS TO: Operations Manager

DUTIES AND RESPONSIBILITIES:

•     Assist the Client Manager to carry out association policies and board directives

•     Communicate with owners and residents via email, phone, courtesy correspondence, newsletters and websites

•     Collaborate with Client Managers to ensure timely and comprehensive communication with board members

•     Update and maintain community websites and webpage

•     Coordinate and communicate with vendors to ensure timely completion of maintenance and improvement projects

•     Initiate and process to completion vendor work orders for work requests and proposals

•     Create bid comparison spreadsheets

•     Create and maintain annual maintenance and contract calendars

•     Distribute and program (or cause to be programmed) access control devices

•     Assist with the preparation of all materials for Board and Annual Membership Meetings

•     Distribute meeting materials at the Annual Membership Meetings

•     Assist the Client Manager with budget preparation

•     Encourage, create and maintain a strong sense of community through resident communication, programs, activities, and management interactions.

•     Accomplish special projects and assignments as directed

General 

•     Monitor and maintain information regarding deed restriction violations, homeowner communications, maintenance needs and situations within the community

•     Utilize and update Smartwebs for the creation of violation letters, architectural review application submittals, and vendor work orders

•     Communicate with Client Manager(s)daily regarding questions, concerns or events in the community

•     Perform such other functions as may be assigned from time-to-time

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

•      Skill in organizing resources and establishing priorities

•      Ability to communicate effectively, both orally and in writing

•      Ability to develop and maintain recordkeeping systems and procedures

•      Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies

•      Ability to analyze and interpret the needs of residents and offer appropriate solutions

•      Skill in the use of computers, specifically the most current version of Microsoft Office and Windows

•      Ability to coordinate independent contractors

•      Technologically oriented

•      Service and results oriented

•      Demonstrates good client interaction

•      Comprehension and attainment of all areas of the following skills: written, verbal, thoroughness, procedural comprehension and compliance

•      Excellent problem solver; demonstrates the ability to use creative alternatives

•      Ability to work independently and as a member of various teams with sound judgment

•      Positive, can-do attitude with a commitment to excellence

•      Ability to meet stringent deadlines

•      High attention to detail, flexible, and a quick learner

•      Ability to work with sensitive information and maintain confidentiality

•      Maintain a professional appearance at all times

BENEFITS:

Competitive Base Salary and performance bonus

A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation benefits and employer, among other great perks

Educational Assistance / Reimbursement to support your drive to learn

Opportunity to grow within the team, operations, and corporate office

Better Living program where you are given the incentive to reach personal goals or participate in company-wide challenges

120 hours (15 days) paid time off

Free enrollment into the Dave Ramsey Smart Dollar financial wellness program, including Every Dollar budgeting app

SPECIAL REQUIREMENTS

Physical demands include the ability to lift up to 25lbs; standing, sitting, walking and occasional climbing. The Client Support Manager will work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Driving when necessary in a personal vehicle. Low travel requirement- up to 25%. Ability to respond to emergencies in a timely manner.   Attendance at night meetings is required on occasion.