Description

Leader Dogs for the Blind, based in Rochester Hills, Michigan, has been making people unstoppable for 80 years, empowering people who are blind or visually impaired with lifelong skills for safe and independent daily travel. To learn more about our mission and campus follow the link to our website here.

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 90 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit pay increases
• Workout room access
• Dog friendly office

SUMMARY

This position is responsible for logistics that support data integrity between operational departments in the Microsoft Dynamics CRM Database. Duties include data entry, report creation and analysis, implementation of operating standards, performing analysis for data integrity, and for conducting database management projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service focused on data processing and reporting needs of the operations team.
• Generates specialized reports for each department and organizational leadership.
• Ensures efficient processing of data across all operational departments; provides users with feedback on their data entry practices in adherence to standards.
• Responsible for automating tasks and creating new tools for effective processes and to support new innovations.
• Oversees Microsoft Dynamics CRM projects and promptly researches and resolves database problems; supports and assists team members with research on best practices when needed.
• Creates standards for and performs file extractions, queries, and exports; includes criteria creation, troubleshooting data challenges and performing report analysis to ensure accuracy.
• Maintains knowledge of new system developments and features; coordinates integration with other systems.
• Trains volunteers and new team members in Leader Dog data processing procedures and protocols, including the evaluation and continuous improvement of data input procedures.
• Educates operations team on data privacy and security standards.
• Conducts regular database audits to ensure data accuracy;
• Performs other related assignments as directed.

Qualifications

EDUCATION AND EXPERIENCE

Associates degree plus 1-3 years database experience required. Equivalent combinations of education and experience may be considered. Minimum 1 year experience using a CRM database system required, preferable Microsoft Dynamics CRM.

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in latest version of Microsoft Office products.

• Proficient in reporting tools.

• Must have data analysis and problem-solving skills.

• Excellent interpersonal, customer service skills; must establish and maintain effective relationships with all donors, team members and volunteers.

• Solid writing skills, including ability to edit and format documents with accuracy.

• Work well under pressure, handle multiple priorities and meet deadlines; must work independently with little or no supervision.

• This position may be required to be on campus when deemed necessary at the direction of management.

• Detail oriented and possess outstanding organizational skills.

• Able to work a flexible schedule that may include scheduled overtime.

• Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.

• Comfortable with and willing to work around large dogs.

• Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).

• Establish and maintain professional, productive, and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients, and all constituents of Leader Dog.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required use the phone, type, sit and talk or hear.  The employee is occasionally required to stand and reach with hands and arms.

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign all duties, responsibilities, and position title as it deems necessary to meet the needs of its business.

Leader Dogs for the Blind is an at-will employer.  This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason.  Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.