Field Operations Technician III

Description

Job Summary:

You are a skilled Field Operations Technician with over 5 years’ experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, break fix and testing of moves, additions, changes and disconnects (MACD) on various Nortel, Fujitsu, Alcatel and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR), conduct RFC testing and provide emergency circuit restoration services.

As a Field Technician you will be part of a fast-paced customer focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.

We support our employees with training to develop skills, knowledge, and abilities.

We offer an industry-leading benefits package, ongoing employee training and development, team building and career growth opportunities.

Essential Responsibilities:

• Provide high level customer service, ensuring that any escalations or concerns are addressed professionally
• Drive to and from manned and unmanned customer locations in a defined geographic area performing installation, repair and emergency break fix restoration of optical transport equipment, copper and fiber cabling, rack mounted routers/switches/firewalls, demarcation extensions, etc.
• Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner
• Operate equipment and vehicle in a safe manner, ensuring adherence to Ledcor’s safety program
• Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested
• Troubleshoot technical issues such as install cable runs, swap out cards, install data circuits for internet connections
• Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders
• Ensure vehicle, test equipment and tools are maintained in excellent condition

Qualifications:

• Five plus years of previous experience in telecommunications, business installation and service for electronics and optical appliances, security, cabling
• Degree or diploma from a technical college an asset
• Strong MS Office skills in Word & Excel
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction
• Ability to manage a physically demanding position which involves sitting, standing, bending, lifting, working at heights and in confined spaces
• Strong communication skills, both written and verbal
• Self-Motivated and able to prioritize and organize workloads with little direction
• Must have and maintain a valid state driver’s license

Work Conditions

• On-call evening and weekend work will be required

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. 

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

View our full Inclusion & Diversity statement here.

All applicants must be able to show proof of eligibility to work in the United States.

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